Customer Service Representative II

American Carpet South

Description

The primary role of the Customer Service Representative II is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our "Say Yes" values while maintaining financial objectives.
About You
(Who we're looking for)

You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.

Essential Functions
(What you would be in charge of)

You will be making and receiving a high number of scheduling calls.
You will verify purchased items with the customer to ensure they receive the correct product.
You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
You will follow up with the customer upon installation to make sure they are highly satisfied.

Qualifications
(Your experience may be similar to)

You value customer service and understand what it means to SAY YES to the customer
You are not afraid of challenges and adapt to changes in processes.
You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
Problem solving is something you call yourself a pro at

Requirements
(What we need you to rock in)

You understand and know what it means when people say "Teamwork makes the dream work". Working overtime and/or weekends does not worry you.
You are organized and like everyone to keep things as such

Benefits

Medical, Dental, Vision
Vacation (Planned Time Off)
Sick/Personal (Unplanned Time Off)
Flexible Spending Accounts
Health Savings Account (HSA)
Commuter Accounts
401k with Employer match
Voluntary Short Term Disability
Company Paid Life Insurance and ADD
Employee Assistance Program (EAP)

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Customer Service Representative II in Kennesaw, GA vacancy

Sales Support Representative II
...Job Description Title: Sales Support Representative II Location: Kennesaw GA Duration: 6... ...revvity teams) to meet the needs of our customers. Main contact for all aspects of customer... ...following up sales quotes, customer service, CRM data entry, as well as pre and...
Suggested
Permanent employment
Contract work
Work at office
TalentBurst, Inc.
Kennesaw, GA
17 days ago
Office Clerk II
...Office Clerk II Duration 3 months (Contract To Hire) Location - Kennesaw, GA 30144 Shift - Mon - Fri 08:00AM 05:00PM Description... ...confirm information, composing and sending emails to businesses/customers and leaving messages for and taking calls from customers....
Suggested
Contract work
Work at office
Flexible hours
Shift work
TriOptus
Kennesaw, GA
4 days ago
Customer Service Associate II
...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...
Suggested
Contract work
Part time
Local area
Dollar Tree
Woodstock, GA
4 hours ago
Customer Service Associate II
...attitude and eagerness to assist! Enjoy a dynamic role where you'll enhance the shopping experience, manage sales transactions, and maintain a welcoming environment. Bring your customer service skills and thrive in a supportive atmosphere that values your contributions....
Suggested
Dollar Tree
Kennesaw, GA
4 days ago
Customer Service Representative
...search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part... ...for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving...
Suggested
Start working today
Local area
U-Haul
Kennesaw, GA
4 days ago
Collection Support Specialist II
...Collections Support Specialist II Yamaha Motor Finance US has openings for experienced... ...account balances through professional customer contact, documentation review, claim... ...update accounts involving active military service and SCRA Review bankruptcy notices, code...
Hourly pay
Temporary work
Local area
Yamaha Motor Corporation
Kennesaw, GA
4 days ago
Leasing Relationship Specialist II: Finance & Deals
...Finance - US is seeking a Leasing Relationship Sales Specialist II to coordinate transactions and manage the daily lease portfolio... ...Finance products and programs. This role offers autonomy to manage customer relationships, lease transactions, and projects with limited...
Yamaha Motor US
Kennesaw, GA
2 days ago
Leasing Relationship Specialist II
...a Leasing Relationship Sales Specialist II . The position is responsible for interacting... ...lease portfolio. They will help ensure customer satisfaction, the position holder will be... ...in many areas of the Financial Services operation to include, but not limited to...
Hourly pay
Temporary work
Work at office
Local area
Yamaha Motor US
Kennesaw, GA
2 days ago
Patient Service Representative (PSR) II
...a dedicated and compassionate Patient Service Representative to join our healthcare team. The ideal... ...positive experience by providing exceptional customer service. This role involves scheduling... .... Patient Service Representative-II Responsibilities Perform all responsibilities...
Work experience placement
Work at office
Southeast Primary Care Partners
Marietta, GA
23 hours ago
Sales Support Representative II
...shipping, outside sales, direct client teams) to meet the needs of customers. Main contact for all aspects of customer order fulfillment,... ...support, sales quotes (entry and follow-up), customer service, CRM data entry, and pre- and post-sales marketing activities....
Work at office
Immediate start
Shift work
Careers Integrated Resources Inc
Kennesaw, GA
4 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
Acworth, GA
3 days ago
Customer Service Representative
$25 - $45 per hour
...ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and... ...big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home...
Hourly pay
Weekly pay
Extra income
Temporary work
Part time
For contractors
Seasonal work
Remote work
Work from home
Flexible hours
GL1
Acworth, GA
23 hours ago
Customer Service Representative
$15 per hour
...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections...
Hourly pay
Full time
Temporary work
Work at office
Local area
TMX Finance Family of Companies
Kennesaw, GA
3 days ago
Customer Service Representative
$14 - $18 per hour
...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting...
Hourly pay
Full time
Part time
Shift work
Night shift
Weekend work
Walgreens
Kennesaw, GA
2 days ago
Customer Service Representative
Job DescriptionThe Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro cu
For contractors
Home Depot
Acworth, GA
23 hours ago
Customer Service Representative
...Customer Service Representative As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team...
Full time
Temporary work
Casual work
Work at office
Local area
Community Choice Financial, Inc.
Kennesaw, GA
3 days ago
Customer Service Representative
$790 per week
Join a paid focus group panel from home and earn up to $790 a week. Focus Group Panel connects everyday people with remote focus groups, surveys, and product tests from brands you already know. You qualify if you're comfortable sharing your opinion — no experience, no ...
Full time
Part time
Remote work
Focus Group Panel
Kennesaw, GA
1 day ago
Customer Service Representative
...just need a second job for some extra cash, you've found the right place! Duties & Responsibilities We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers,...
Weekly pay
Extra income
Second job
Flexible hours
Night shift
Weekend work
Domino's Franchise
Acworth, GA
1 day ago
Customer Service Representative
...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
Start working today
Local area
Remote work
U-Haul
Kennesaw, GA
3 days ago
Customer Service Representative
$12 - $15 per hour
...Early! At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happenapply today! Customer Service Representative The Customer Service Representative (...
Hourly pay
Part time
Weekend work
Weekday work
David's Bridal
Kennesaw, GA
1 day ago
Customer Service Representative
...Customer Service Representative For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand...
Work at office
Worldwide
Shift work
Ashley Furniture
Kennesaw, GA
1 day ago
Customer Service Representative
...Customer Service Rep(04139) - 3643 Cherokee Street Full-time Job Category Org: Store Customer Service Rep Overview: You got game? You... ...Duties & Responsibilities: We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service...
Extra income
Full time
Second job
Flexible hours
Night shift
Weekend work
Domino's Pizza LLC
Kennesaw, GA
1 day ago
Customer Service Representative
$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...
Hourly pay
Full time
Tractor Supply
Acworth, GA
2 days ago
Customer Service Representative
## Retail Customer Service Associate (Cashier)Applylocations: Kennesaw, GAtime type: Part timeposted on: Posted Todayjob requisition id: JR7366Pay Range: $15.00 - $17.00**Overview**At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible...
Work at office
Immediate start
Flexible hours
Night shift
PGA TOUR Superstore
Kennesaw, GA
1 day ago
Customer Service Representative
...Summary This position is responsible for providing clerical and customer service support for department operations. Position Description... ...for one to two years. The qualifications listed above represent the credentials necessary to perform the essential functions...
Apprenticeship
Internship
Work at office
City of Acworth
Acworth, GA
4 days ago
Alterations Customer Service Representative
.... At David's Bridal, we empower our customers and our employees to stay true to their... ...them with one of the highest customer service scores in retail! We make dreams happenapply... ...! The Alterations Customer Service Representative (CSR) The (CSR) is responsible for...
Hourly pay
Part time
Weekend work
Weekday work
David's Bridal
Kennesaw, GA
3 days ago
Lead Generator Water Filtration - Town Center Costco
$18 per hour
...Team Behind One of the Southeast's Leading Home Service Companies Coolray is seeking energetic, outgoing, and customer-focused Lead Appointment Generators to join... ...Responsibilities What Will I Do? Represent Coolray professionally at retail partner locations...
Hourly pay
Temporary work
Shift work
Coolray Heating and Cooling Tennessee
Kennesaw, GA
3 days ago
Call Center/Sales Representative
$18 - $20 per hour
...Job Description Job Description Superior Plumbing, a locally owned and operated service company, is seeking an experienced customer service specialist. This is an "On-site" position; must be flexible to work anywhere between 6:30 a.m. and 8 p.m., Monday through Sunday...
Hourly pay
Full time
Work at office
Flexible hours
Shift work
Superior Plumbing Services Inc
Kennesaw, GA
7 days ago
Wholesale Relationship Specialist II
...Wholesale Relationship Specialist II to join our Wholesale Finance... ...flow, response to escalated service requests, ensure dealers have... ...Responsible for oversight of all daily customer service and collection... ...activityWhen possible, represent the YMFUS wholesale group at dealer...
Hourly pay
Local area
Yamaha Motor Corporation
Marietta, GA
4 days ago
Customer Service Representative
...Customer Service Representative in Kennesaw, GA Daily business functions for a manufacturing company providing equipment and supplies to both domestic and international suppliers and manufacturers. Required: Minimum 2-5 years business experience Manufacturing...
Work at office
Selectek
Kennesaw, GA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative II. Be the first to apply!