Project Manager Service Now Implementation

Project Manager Service Now Implementation Portland, United States | Posted on 04/21/2026 Project Manager – Utility Systems (ServiceNow / ITSM) Summary: We’re looking for a Project Manager with a strong background in the utilities industry to lead the implementation and optimization of enterprise service management platforms (such as ServiceNow or similar tools). This role will drive cross-functional initiatives that improve operational workflows, service delivery, and system integration across utility environments. Day-to-Day Responsibilities: Lead end-to-end delivery of ITSM / service management platform implementations within a utility environment Manage project scope, schedule, budget, and risk across multiple stakeholders Partner with business units (operations, field services, IT, customer service) to gather requirements and translate into technical solutions Oversee system configuration, integrations, and data migration efforts Coordinate with vendors, consultants, and internal teams to ensure successful delivery Drive process improvement initiatives tied to service request management, incident management, and workflow automation Ensure alignment with regulatory, compliance, and operational standards within the utilities industry Provide regular project updates, reporting, and executive-level communication Requirements Required Qualifications: 5+ years of Project Management experience Experience working within utilities (gas, electric, water, or energy) environments Hands-on experience implementing or managing ServiceNow or similar ITSM / workflow platforms (e.g., Jira Service Management, BMC Remedy, Cherwell) Strong understanding of ITSM processes (incident, problem, change management) Experience managing cross-functional stakeholders and vendor teams Ability to translate business needs into technical requirements Preferred Qualifications: Experience with customer-facing utility systems or service portals Familiarity with integrations across enterprise systems (ERP, GIS, asset management) PMP, Agile, or Scrum certification Experience in regulated environments or working with compliance frameworks Strategic Business Solutions is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified candidates, regardless of race, gender, age, disability, sexual orientation, or any other protected characteristic. We believe in fair hiring practices and a work environment that values respect, equity, and opportunity for all. #J-18808-Ljbffr Sbsnw