On- Site Property Manager, Mollie Maison

Role: On-Site Property Manager

Reports to: Assistant Director of Property Management

Program: 2400-Housing Development

Department: Other Housing Projects


Location: Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The People Concern (TPC) and their new real estate affiliate TPC Homes are redefining the guiding philosophies and practices for property management at permanent supportive housing (PSH) projects to better suit the needs of our program participants. The On-Site Property Manager for PSH buildings is responsible for overseeing day-to-day operations, ensuring resident well-being, and maintaining the property's overall functionality. Key tasks include tenant relations, lease enforcement, property maintenance coordination, budget management and reporting, compliance with relevant regulations, day-to-day janitorial and minor maintenance repairs. The On-Site Property Manager plays a crucial role in fostering a supportive living environment for residents, addressing concerns promptly, and collaborating with our case management services team to enhance the overall quality of life within the PSH communities. Effective communication, organizational skills, and a trauma-informed care approach are essential in this role. In this role, you will be managing and living on-site at our community, which has 22 rentable units.

Essential Duties and Responsibilities:

• Oversee all aspects of property management for both buildings, including rent collections, coordination of repairs and maintenance, unit turnovers, required reporting, tenant recertifications and annual rental subsidy increases.
• Conduct regular internal unit inspections and ensure compliance with government entity inspections.
• Prepare deposits, post payments into applicable finance systems, maintain accurate resident ledgers and adhere to established timelines.
• Ensure resident files align with compliance regulations and contain accurate information. Assist clients in securing rental assistance and navigate lease-related issues.
• Lease up vacant units, including identifying prospective tenants, showing apartments and managing lease signings, coordinating with the supportive services team and property management leadership.
• Process lease violation notices and coordinate with legal counsel when necessary.
• Collaborate with the supportive services staff at each property to assist residents in maintaining their housing by identifying issues and problem solving together, including by implementing TPC's four step retention policy.
• Serve as the primary point of contact for work order submissions, coordinating with the maintenance team. Respond professionally and promptly to resident complaints and concerns.
• Collaborate with maintenance staff to process work orders efficiently.
• Manage third-party vendors and contractors accessing the property.
• Implement Trauma Informed Care, Harm Reduction and Housing first principles in the work with residents.
• Work with property management leadership to generate regular reports.
• Upload relevant files and other information into Yardi or other designated software systems for accurate tracking.
• Responsible for general cleaning of the building and property which includes sweeping and mopping floors, vacuuming, washing windows, cleaning and stocking restrooms, emptying trash, etc.
• Assist with the completion of minor repairs, including interior and exterior building and property grounds, buildings and equipment.
• Implement a schedule of regular evaluation and preventative maintenance/repair tasks of the building and property ensuring the safety of the buildings from fire, flood, and other hazards.
• Maintain inventory of supplies and tools.
• Responsible for cleaning and sanitizing of offices, restrooms, dining areas, dorms and common areas.
• Assist with set-up and clean-up of events and with the pick-up, loading, and unloading of supplies and donations.
• Communicate regularly with all members of the team, to ensure effective two-way communication concerning maintenance issues.

Qualifications:

• High School Diploma or GED or Equivalent
• Minimum one (1) year related multifamily property management experience in supportive housing.
• Current, valid California Driver's License with an acceptable driving record.
• Knowledge of HUD/Fair Housing and Public Housing Authorities rules and regulations.
• Working knowledge of workplace safety and illness and injury prevention practices.
• Detail oriented with good time management, organizational, written, verbal, and interpersonal skills.
• Able to learn quickly and work effectively.

Preferred Qualifications:

• Bachelor's degree
• Experience working with or for supportive services providers.
• Familiarity with AppFolio and other property management software.
• Experience creating and managing budgets.
• Self-starter with the ability to stay ahead of the curve.

Work Environment:

• This position requires the manager to live on-site in a provided one-bedroom unit with washer/dryer located at the property with compensated rent.
• Indoor office environment.
• Will be required to walk or drive to both buildings (5 minutes apart).
• On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.


Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates