Dining Room Manager

The Dining Room Manager is responsible for all dining room services and managing all associated staff with service-related responsibilities within his/her assigned area.

Full Time Opportunity - Nights, weekends, and Holiday required.


DUTIES/RESPONSIBILITIES

Administration

• Ensure that all menus are printed and available as required.
• Enter/edit food items in the POS system.
• Manage the point of sale (POS) computer system and ensure that staff is trained appropriately to utilize it.
• Maintain appropriate records on a daily basis for meal counts, and any necessary ancillary charges.

Staff Management

• Manage all dining room staff and make assignments appropriate to the skill level of the team member.
• Ensure that the appropriate number of staff is scheduled to meet the needs of the residents, including planning for special events.
• Provide appropriate orientation and training for all new team members.

Dining Room Management

• Work in coordination with the Director and Operations Manager to maintain appropriate inventory levels for all small wares and tabletop items necessary for meal service, room service, banquets, and take-out service.
• Conduct quality assurance audits of all dining room areas at least daily to review staff work assignments.
• Assist with greeting and seating of residents during meal service as needed.
• Ensure that residents are served the proper menu items for their assigned diet orders.
• Meet with residents throughout meal service to ensure satisfaction.
• Coordinate service in all dining areas during meals and assist food servers as necessary to ensure the highest level of service is being provided.
• Conduct pre-service "line up" with service staff.
• Ensure effective communications between the front and back of the house.
• Ensure that dining room staff complete all required opening and closing side work responsibilities.

Sanitation

• Adhere to all sanitation and food handling protocols.
• Ensure that dining room and all associated service areas are kept tidy, clean, and free of dirt and dust.

Safety

• Administer the planned program, monitoring for unsafe practices and correct them with individuals.
• Report all accidents as required by law and facility policy.
• Obtain emergency medical aid when necessary.
• Include safety inspection as a part of the daily inspection for sanitation and housekeeping.

Quality Assurance

• Participate in department quality assurance meetings.

Other

• Immediately report any accidents and/or incidents to the Director/Executive Chef or his/her designee.
• Attend required management meetings.
• Attend and participate in workshops, seminars, and mandatory in-services as approved or required.
• Maintain work area, equipment and supplies in a clean, sanitary and organized manner. Ensure that work areas are neat and confidential materials are properly stored before leaving area on breaks, end of workday, etc.
• Work safely; complying at all times with Plymouth Harbor safety standards.
• Perform other duties as deemed necessary and appropriate, or as may be directed.

SUPERVISORY RESPONSIBILITY

• The Dining Room Manager has supervisory responsibility for service staff within his/her assigned area; this may include Assistant Dining Manager, Server, Host, Bartender, Bar Back, and Houseman.

QUALIFICATIONS

Education:

• Minimum high school diploma or equivalent. Formal culinary educational training at a recognized school or university preferred.

Experience:

• Must have a minimum of two years' successful foodservice supervisory experience in a hospital or long-term care, or restaurant setting.

General:

• Must have good organizational skills.
• Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis.
• Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual's competence.
• Must have good communication skills; speaking, writing, and listening.
• Must be fluent in English and able to communicate in workplace Spanish.