Night Auditor

Job Description

Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.
Compensation:

$17 hourly

Responsibilities:

• Perform basic maintenance, housekeeping, or laundry tasks to address immediate guest needs.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Welcome and assist guests with check-ins, check-outs, and room assignments, ensuring a positive first impression.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.

Qualifications:

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!