Lead Concierge

Lead Concierge

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.

Core Responsibilities

The Lead Concierge supports the Program Services Coordinator by keeping the Concierge Desk running smoothly and serving as the primary point of contact for residents and visitors at 46th & Ten. This role exists to ensure a safe, organized, and responsive front-desk operation. Key responsibilities include answering and routing calls; screening and directing building traffic while following COVID and security protocols; entering required screening data in Lobby Tracks; receiving and distributing packages, mail, and supplies; monitoring fire/emergency panels and coordinating with the Manager on Duty and responders; completing required logs and reports (census, incident, shift events, escorts); preparing the monthly Concierge schedule for review; maintaining resident emergency contact sheets; assisting with transportation coordination; escalating concerns to the appropriate Department Head; addressing minor building issues; and keeping the lobby orderly by initiating service requests.

Qualifications:- High School Diploma and 3+ years of related experience- Strong customer service, communication, organization, and sound judgment

Apply to bring reliable, resident-focused service to VillageCare.