Business Systems Analyst

Role description

Business Systems Analyst

Consultant I

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is seeking an experienced Business Systems Analyst (BSA) - Membership with deep expertise in the TriZetto FACETS Membership platform, including Enrollment and Billing operations within a Healthcare Payer and BPM (Business Process Management) environment.

The opportunity:

* Serve as the primary Business Systems Analyst and SME for FACETS Membership, Enrollment, and Billing initiatives

* Gather, analyze, document, and validate complex business and system requirements

* Collaborate with business stakeholders to understand membership, enrollment, billing, and operational process needs and translate them into functional and technical requirements

* Perform impact assessments for regulatory mandates, enhancement requests, system upgrades, modernization programs, and BPM transformation initiatives

* Analyze end-to-end Membership and Billing workflows to identify process improvements, operational efficiencies, and optimization opportunities

* Support FACETS implementation, migration, upgrade, transformation, and process improvement initiatives

* Develop business requirements documents, functional specifications, process flows, use cases, and data mapping documents

* Conduct root cause analysis and solution assessments for complex business and system issues

* Work closely with development, QA, architecture, operations, and BPM delivery teams during design, testing, deployment, and support phases

* Support User Acceptance Testing (UAT), defect triage, production validation, and post-implementation activities

* Facilitate requirements workshops, stakeholder discussions, and solution review sessions

* Provide production support expertise for membership, enrollment, billing, and operational workflow-related issues

* Partner with business and BPM stakeholders to drive continuous improvement, operational excellence, and process standardization initiatives

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need :

* 10+ years of experience as a Business Systems Analyst or Business Analyst

* Minimum 5+ years of hands-on experience with the TriZetto FACETS platform

* Extensive Healthcare Payer and Healthcare BPM/BPO domain experience

* Proven experience supporting complex FACETS implementations, regulatory mandates, upgrade projects, process transformation initiatives, and modernization programs

* Skills:

* SME-Level Expertise in FACETS Membership Enrollment & Eligibility

* SME-Level Expertise in Billing & Premium Management

* SME-Level Expertise in FACETS Front-End Functionality

* SME-Level Expertise in FACETS Batch Processing

* SME-Level Expertise in FACETS Backend Data Models

* Strong understanding of Healthcare Payer membership lifecycle processes and BPM operational workflows

* Advanced SQL skills with the ability to write complex queries for analysis, data validation, troubleshooting, and solution design

* Experience analyzing membership, enrollment, billing, eligibility, premium-related business processes, and operational workflows

* Strong requirements gathering, business process analysis, process optimization, and solutioning skills

* Experience creating functional specifications, business rules, process documentation, and system documentation

* Strong communication and stakeholder management capabilities

* Ability to bridge business, technical, and BPM operations teams to deliver scalable solutions

* Experience supporting operational excellence, workflow optimization, SLA adherence, and process governance initiatives

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range : $88,000-$132,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

#LI-DU

Skills

SQL, Jira, FACETS, Agile

Benefits
Compensation range: $ 88,000.00 to 132,000.00 per year