Client Success & Growth Manager

Client Success & Growth Manager About the Role We’re looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth-focused role where you’ll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships. You’ll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients. This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position. What You’ll Do Support consultants in closing new business (discovery, proposals, and pricing conversations) Help shape how marketing services are positioned and communicated to clients Identify opportunities to grow client accounts through upselling and cross-selling Act as a sounding board for consultants on client challenges and opportunities Build strong relationships and become a trusted day-to-day partner Re-engage inactive consultants and drive stronger participation across the network Collaborate with internal teams to ensure alignment and smooth execution Gather insights and feedback to improve services, processes, and offerings Who You Are A strong communicator who is confident in client-facing and sales conversations Commercially aware — you understand how businesses grow and how marketing supports that growth Confident in digital marketing fundamentals (SEO, paid media, websites, etc.) Ideally have experience in an agency or working with marketing clients Comfortable learning and growing using AI tools and agents Proactive, organized, and comfortable taking ownership Skilled at building trust and working with a range of personalities Curious and eager to learn, with a desire to grow into a more strategic role What Success Looks Like Consultants are more confident and effective in sales conversations Increased conversion of new business opportunities Growth in client accounts across the network Stronger engagement and participation from consultants Experience 1–4 years in digital marketing, agency, client success, or account management Agency experience or direct exposure to marketing services is a strong asset High-potential candidates with strong communication and commercial instincts will be considered Why This Role Matters You’ll play a key role in helping consultants grow their businesses — and in doing so, you’ll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries. This is a strong opportunity for someone ready to step beyond execution and into a more strategic, client-facing role . #J-18808-Ljbffr Wsi