IT Systems Administrator

As an IT Systems Administrator, you will help keep CorServ's technology environment secure, reliable, and running smoothly. In this role, you'll assist with the day-to-day administration and monitoring of systems, troubleshoot technical issues, manage employee laptops and system access, and support user onboarding and offboarding. You'll work closely with senior IT resources to resolve more complex infrastructure issues and assist with system maintenance, security, backups, automation, and other IT initiatives.

DUTIES AND RESPONSIBILITIES

• Set up and configure laptops and other company issued equipment for new employees.
• Manage employee onboarding and offboarding from an IT perspective, including account creation, access changes, and termination of access.
• Administer user accounts, permissions, groups, and application access, likely including Microsoft 365 and other business systems.
• Troubleshoot Windows, VPN, authentication, connectivity, software, and hardware issues.
• Maintain laptop inventory, equipment assignments, warranties, replacements, and lifecycle records.
• Provide first line support to employees for laptops, monitors, peripherals, connectivity, applications, and general technology issues.
• Assist with endpoint security, patching, antivirus, device configuration, and compliance requirements.
• Monitor routine system processes, backups, scheduled jobs, and alerts and escalate significant issues to the Data Operations Manager.
• Assist with troubleshooting system, network, and application issues.
• Support routine backup, archiving, and data-retention processes.
• Perform basic PowerShell scripting and automation of repetitive administrative tasks.
• Maintain IT documentation, setup instructions, troubleshooting guides, access procedures, and equipment records.
• Assist the Data Operations Manager with infrastructure projects, system upgrades, disaster recovery testing, security initiatives, and other technical projects.
• Coordinate with development, security, and other technical teams when resolving employee or infrastructure issues.
• Support SOC 2, PCI DSS, access-control reviews, and other compliance-related IT activities as needed.
• Other duties as assigned.

Requirements

• 2+ years of IT experience.
• Effective communication skills.
• Experience working in a team-oriented, collaborative environment.
• Ability to solve problems, think on their feet, and work under pressure.
• Knowledge of applicable data privacy practices and laws.
• PCI compliance experience preferred.
• Ability to work within CorServ's footprint (AL, FL, GA, IA, KY, NE, NC, TN, TX, WI, WY).

About CorServ

CorServ is a credit card technology and portfolio management company that was founded in 2009. With decades of experience in payment systems, we enable financial institutions to enter or expand their credit card program with our open-source technology platform. Our global headquarters is in Atlanta, GA. We offer a competitive compensation package and company-paid benefits package including medical, dental, and vision. We also offer a generous PTO plan, 401k match, and the opportunity to work in a remote environment.

CorServ is an Equal Opportunity employer-All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. CorServ is firmly committed to upholding EEO principles. As part of our standard pre-employment process, we conduct screenings for drugs, credit, and backgrounds in accordance with legal requirements and industry best practices. These measures help us maintain a safe, secure, and inclusive work environment for all employees.