Customer Success Associate
$65k - $90kPump
Join to apply for the Customer Success Associate role at Pump.co
As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!
What You’ll Do
- Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Work directly with some of the fastest growing companies in the US
- Help Pump scale effectively by handling support requests over phone, email and chat
- Help us maintain an industry leading satisfaction rate with our customers
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Pump Platform inside and out to maximize effectiveness with our customers
What You Need
- Ability to provide support to customers over email, slack, and in-app support channels
- Excellent verbal and written communication skills
- Experience collaborating closely with teams outside of support
- Strong background in customer support via email and phone
- Investigative and critical thinking skills
- Desire for ownership and growth in role over time
- Ability to work evenings and weekends as needed
Nice to Haves
- Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares
Benefits (for U.S.-based full-time employees)
- Comprehensive healthcare and dental coverage for you
- 401(k) plan
- Generous PTO: 13 accrued days, plus company shutdown December 24—January 1st
- Free lunch & dinner at the office
- Annual company-paid retreats
- Developmental bonuses: support for professional development opportunities tied to cloud and related fields
Compensation: $65,000 USD - $90,000 USD
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
Location: San Francisco, CA
#J-18808-LjbffrVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Associate in San Francisco, CA vacancy
- ...smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. The Role As a Customer Success Associate at Voxel, you will be on the front lines of helping customers get...SuggestedWork at officeFlexible hours
Voxel
San Francisco, CA2 days ago - Voxel in San Francisco is seeking a Customer Success Associate to help customers maximize the value from our AI-driven platform. You will lead onboarding sessions, manage mid-market accounts, and ensure long-term customer success from the onset. This role is ideal for...Suggested
- ...Senior Enterprise Customer Success Associate Shape the future of our customer experiences and directly influence product success. Dive headfirst into dynamic collaborations, leverage data to spark change, and guide customers' trust during crucial onboarding moments. As...SuggestedWork experience placement
Chase Bank
San Francisco, CA3 days ago - ...Datadog is seeking a Customer Success Associate in San Francisco, CA, to focus on building long-term relationships with customers. The role involves driving product adoption, retention, and leveraging customer insights for growth. The ideal candidate is fluent in German...Suggested
Datadog
San Francisco, CA4 days ago $63k - $79k
...management—works together seamlessly to support efficiency and growth. Hybrid (3 days onsite, 2 days remote) - Brisbane, CA The Customer Success Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering...SuggestedRemote workFlexible hours$63k - $79k
Odoo Nigeria is seeking a Customer Success Associate to provide support for a portfolio of customers in Brisbane, CA. In this hybrid role, you will manage inquiries, resolve requests, and enhance customer satisfaction with the Odoo product. Candidates should possess a...- ...been growing exponentially - 50% QoQ growth with over $1B+ in customer assets. We raised our Series A with Greylock Partners and have... ...about us. The role: As an early member of our small Customer Success team, you'll play a critical role in ensuring our clients feel...Work at office
- A leading AI research company in San Francisco seeks a Customer Operations Associate to support customer success in conducting research. You will manage customer relationships, provide hands-on support, and optimize internal workflows. Candidates should have 1-2 years of...
- As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate...Contract workWork at office
- ...Customer Success Associate In Healthcare Payments Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences. As a Customer Success Associate in Healthcare Payments, you will play a crucial...Work experience placement
$115k - $130k
...year, with our business growing 8x as enterprise customers across industries adopt our category, AI‑moderated... ...world’s largest enterprises. As a Customer Operations Associate, you’ll work closely with our Customer Success Managers and broader GTM and engineering teams to...Outset
San Francisco, CA3 days ago- ...Customer Success & Operations Associate Full-Time · San Francisco · Adapt Who We Are Adapt API is a venture-backed startup building the agentic operations layer for Property & Casualty (P&C) insurance. Today, walking into an insurance agency is like stepping into a time...Full timePart timeWork experience placementInternship
Adapt Insurance
San Francisco, CA3 days ago $45k - $65k
...headquartered in San Francisco, and has a strong in‑person culture. We’re growing fast and are looking for a sharp, detail‑oriented Customer Success Agent to join our team! The Role As a Customer Success Agent, you will play an important role in ensuring our customers have...Remote workDay shiftSLASH
San Francisco, CA2 days ago- ...Customer Success Specialist Insurance Customer Success Specialist Customer Success Specialist, Commercial Lines We are working... ...Search is a member of the National Insurance Recruiter Association network and specializes in Commercial Risk & Insurance....Remote work
Newman Group Search
Brisbane, CA4 days ago $63k - $79k
A leading ERP solutions provider is seeking a Customer Success Associate in Brisbane, CA. This hybrid role requires you to manage approximately 1,600 customer accounts, ensuring seamless support and satisfaction with the Odoo product. Ideal candidates will have a Bachelor...- We're looking for a Customer Marketing Associate to own the day-to-day delivery of our customer marketing program. This role is responsible for ensuring... ...‑functionally with Sales, Account Management, or Customer Success. Detail‑oriented with a proactive, ownership‑driven...Work experience placementLocal area
$100k - $120k
...worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help... ...cross-functionally with Marketing, Sales Engineering, and Customer Success to refine messaging and improve outreach effectiveness About You...Work from homeWorldwideFlexible hoursVercel Corp
San Francisco, CA3 days ago$100k
...worldwide. Whether you're building our products, supporting our customers, growing our community, or shaping our story, you'll help... ...cross-functionally with Marketing, Sales Engineering, and Customer Success to refine messaging and improve outreach effectiveness About...Work at officeWork from homeWorldwideMonday to FridayFlexible hoursc e r e m o n y
San Francisco, CA16 hours ago- ...conversational voice AI agents for high-volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and... ...they need to succeed. About the Role We're hiring a Customer Success Representative to own the onboarding and support experience for...
Phonely
San Francisco, CA8 days ago - Adapt Insurance in San Francisco is looking for a Customer Success & Operations Associate. In this full-time role, you will work with customers to enhance their experience, manage support inquiries, and collaborate on internal operations. Ideal for early-career professionals...Full time
- Adapt in San Francisco is seeking a Customer Success team member to own essential workflows. This role offers mentorship in B2B SaaS, fostering customer relationships and operational excellence. You’ll handle onboarding and support while helping to design automation tools...
- ...Leadership Role At Pylon, we're building the future of B2B post sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success. We're building an all-in-one support platform powered by...Work at officeNight shift
Pylon
San Francisco, CA2 days ago $18k
Customer Success Specialist, SMB @ Scribe! ✨ TL;DR - Why This Role Matters Scribe’s SMB Customer Success team supports ~1,200 high-growth customers in a fast-paced, pooled model. This role is critical to helping us scale that impact, driving seamless onboarding, proactive...Full timeLive inWork at officeImmediate startHome officeFlexible hoursDay shift3 days per week$75k - $85k
...design and manufacture technology that takes the limits off living. What will you be doing? As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your...Remote workFlexible hours$75k - $85k
...platform by delivering clinical education, ongoing support, and ensuring high utilization across assigned LEAF accounts. Lead initial customer training, plan and execute Go‑Live events—including change management—and provide continuing education through initiatives such as...Remote workFlexible hours- A leading AI procurement platform in San Francisco is seeking a Customer Engagement Specialist to enhance customer relationships and drive product adoption. You will play a pivotal role by providing user support, generating product documentation, and working closely with...
- ...will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great... ...year sales experience selling solutions or consultative sales and customer service Additional Information All your information will be kept...
$52k - $75k
...Location Remote (USA) Employment Type Full time Location Type Remote Department Go to Market - Customer Success Compensation Base Salary: $52K - $75K Offers Equity About Us Fieldguide is establishing a new state of trust for global commerce and capital markets through...Full timeWork at officeRemote workFieldguide.ai
San Francisco, CA1 day ago$21 per hour
...Customer Service Representative As a Customer Service Representative (CSR), you'll help people in your community access the financial... ...training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-...Hourly payFull timeTemporary workCasual workWork at officeLocal areaTMX Finance Family of Companies
San Francisco, CA2 days ago- ...the context and verification layer that makes AI commerce usable at scale. The Opportunity We are seeking an experienced Customer Success Specialist to own day-to-day client relationships and ensure our customers achieve maximum value from Senso's AI platform....Contract workWork at officeRemote workShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Associate. Be the first to apply!
Related searches
- part time customer representative San Francisco, CA
- customer service operations specialist San Francisco, CA
- client engagement specialist San Francisco, CA
- customer service specialist San Francisco, CA
- online customer service representative San Francisco, CA
- bilingual customer service representative spanish english San Francisco, CA
- client retention specialist San Francisco, CA
- financial customer service representative San Francisco, CA
- customer success specialist San Francisco, CA
- senior service representative San Francisco, CA