Employee Benefits Account Manager

Account ManagerAcrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.ResponsibilitiesService accounts, including account transactions such as quote and issue policies, ID cards, proposal endorsements, certificates, claims, renewals, follow-up, and correspondence.Respond to client inquiries, incoming mail, and company request needs on a timely basis.Develop coverage strategies and plans, as necessary.Insurance marketing and sales.Collect renewal data on assigned accounts.Claims support.Review new/renewal policies and endorsements to ensure items were received as ordered.Maintain accuracy of client data in agency management system (Applied Systems / EPIC)Document all activities in agency management system (Applied Systems / EPIC)Understand and utilize upload, download, and interface technology.Assist other departments in securing and/or providing information necessary to issue appropriate policies in their department for which we have a mutual client.Keeping Producers informed of all important activities on their accounts including being sensitive to potential problems and informing management.Keep current with industry trends including participation in educational seminars and classes for improvement of insurance/sales skills and license compliance.Maintain knowledge of current underwriting requirements of contracted insurance carriersMaintain knowledge of policy provisions and any changes in these provisionsComplete other functions and assignments assigned, including backup duties.RequirementsActive Health & Life License Required.Strong organizational skills- the ability to discern priority and initiative.Computer skills, specifically Microsoft Word, Outlook, and ExcelExcellent verbal and written communication skills as well as strong interpersonal skillsMathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form.Applied Systems / EPIC experience is a plus.Knows and applies principles of insurance to everyday situations.Employee Navigator experience a plus.Education and ExperienceHigh School diploma required.Minimum of 2 years of experience in employee benefits.CPCU or special training course completion is a plus.Why Join Us:At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.Employee BenefitsPhysical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.… and so much more!This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.