Solutions Analyst [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Support, update, and improve the company's core information systems, including data warehouses, CRM, ERP, and financial systems. Interact with business users to understand and document requirements and develop new reports, processes, and system updates to fulfil business needs. Identify, design, build, test, and deploy solutions, including custom objects, fields, page layouts, views, workflows, process builder, and security. Support, update, and improve the company's core information system, Salesforce and its interfaces, to other systems including reporting and financial systems. Troubleshoot, resolve, and track Salesforce end-user issues. Document the business and functional requirements, project management activities, including working with internal and external project resources, and data warehouse report definitions.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Computer and Information Science, Computer Science, Electronic Engineering, Computer Information Systems, or related field of study plus one (1) year of experience in the job offered or as Solutions Analyst, Salesforce Administrator, Salesforce Systems Administrator, or related occupation.

Skills Required: This position requires one (1) year of experience with the following: implementing workflow or data capture implementations in Salesforce-based systems; process optimization of workflows, data captures, and backend processing in Salesforce-based systems; leading regular meetings with cross- functional business stakeholders to discuss requirements, conduct design reviews, and present status updates; implementing automation in Salesforce through workflow rules and flows; administering and implementing Salesforce tools and technologies, including Sales Cloud, Marketing Cloud, Experience Cloud, Analytics, Data Quality management, and CI/CD processes; managing business-critical data, ensuring high data quality standards, performing data import and export operations, and maintaining data integrity; streamlining code management, change management, and data quality processes using Salesforce Data Loader, third-party data providers, and CI/CD tools; integrating and supporting third-party applications including third-party data providers; driving the implementation of internal integrations, including email-to-case and integration of party and accounting data; managing complex security and user settings, including single sign-on, permission sets, profiles, and sharing configurations; maintaining at least five (5) Salesforce integrations simultaneously that are relied upon by a business; conducting system testing and user acceptance testing in Salesforce, as well as integration testing with internal and third-party systems; gathering requirements, documenting business processes, and proposing designs solutions; supporting large Salesforce instances of more than 400 internal users and more than 10,000 platform users by using Salesforce to support multiple business functions simultaneously, including sales and marketing, customer service, and internal client management processes. This position requires the following certification: Salesforce Certified Advanced Administrator.

Job Location: 1880 John F Kennedy Boulevard, Philadelphia, PA 19103.

Full-Time.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.