IT Support Specialist

Job Summary

We are seeking a skilled IT Support Specialist for a contract/temporary opportunity in Mountain View, CA. This role is ideal for a customer-focused technology professional who enjoys resolving technical issues, supporting end users, and working across desktop, network, telecommunications, and systems environments.

The IT Support Specialist will play an important role in keeping technology running smoothly and helping users stay productive. This position offers exposure to a diverse technical environment, opportunities to support technology projects and implementations, and the chance to work with a collaborative team that values service, problem-solving, and continuous improvement.

This is a strong opportunity for an IT support professional who wants meaningful hands-on work, supportive leadership, professional growth, and the ability to make a direct impact on daily operations.

Key Responsibilities

- Provide desktop, network, telecommunications, and systems support for end users across the organization.
- Install, configure, maintain, and troubleshoot computer hardware, software, printers, telephone systems, and related equipment.
- Set up and manage user accounts, email, voicemail, user profiles, mailboxes, and system access.
- Resolve hardware, software, email, printer, and network connectivity issues in a timely and customer-focused manner.
- Monitor and support servers, backups, antivirus tools, security systems, websites, work orders, and technology assets.
- Train users on software and technology tools while participating in technology projects and system implementations.

Compensation and Benefits

- Pay range: $35.00 to $50.00 per hour.
- Job type: Contract/Temporary.
- Location: Mountain View, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Provide hands-on desktop, network, telecommunications, and user support.
- Troubleshoot hardware, software, email, printer, and network connectivity issues.
- Manage user accounts, system access, email accounts, voicemail, and technology assets.
- Support servers, backups, antivirus solutions, websites, and technology implementation projects.

- Associate Degree in Computer Science, Information Systems, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
- 3 or more years of progressively responsible IT support experience.
- Experience with Microsoft Active Directory, Microsoft Exchange, and Microsoft Windows/NT environments.
- Knowledge of network administration, network troubleshooting, email systems, printer support, backup solutions, and antivirus tools.
- Experience supporting telecommunications systems, database software, application software, and website administration.
- Strong troubleshooting, analytical, documentation, and organizational skills.
- Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical users.
- Ability to manage multiple priorities, meet deadlines, work collaboratively, and support occasional extended or irregular hours as needed.

Preferred Qualifications

- Experience with Nortel PBX systems.
- Server administration experience.
- Web content management experience.
- Municipal or public sector IT support experience.