Donation Processing Specialist

Donation Processing Specialist

The Donation Processing Specialist oversees the end-to-end gift processing pipeline from donation intake to gift reporting, ensuring record, gift and financial accuracy for NorthStar Care Community Foundation.

Essential Functions:

• Regularly involved with all gift processing aspects, including but not limited to the following: gift entry, acknowledgment receipting, and gift reporting.
• Assists with implementing control measures for donation depositing.
• Maintains accurate donor files.
• Assists with maintaining CRM policies and procedures and help implement updates when necessary.
• Proficient in CRM databases to effectively maximize current donor database for NorthStar Foundation needs.
• Prepares month-end fundraising report preparation and serves as a liaison with NorthStar Finance team to ensure accurate and timely reconciliation.
• Assists with annual renewal solicitation registration forms and extensions.
• Assists with monthly, quarterly and annual Foundation expense reconciliation.
• Prepares Foundation mailing lists and reports as assigned.
• Completes and analyzes reports as assigned.
• Provides CRM support to foundation staff as needed.
• Assists in special event activity as needed.
• Assists with donor inquiries and complaints and responds to all inquiries in professional manner.
• Adjusts to changes in workload and schedules based on changing priorities.
• Participates in internal and external education, training, in-services and other activities to promote personal and professional growth.
• Adheres to all local, state and federal laws regarding donations and follows all NorthStar Community standards of donor integrity.
• Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

• Bachelors Degree preferred.
• Two (2) to four (4) years of database management software experience required.
• Raisers Edge database experience preferred.
• Previous customer relations experience preferred.
• Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
• Working understanding of philanthropy and finance preferred.
• Computer skills to include adequate typing level and working knowledge of Excel.
• Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
• Experience creating, organizing, completing projects; working with vendors.
• Extensive experience with Microsoft applications and Raisers Edge or other fundraising software experience required.
• Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted.
• Must be eligible to work in the United States.