Training and Community Education Manager

WELCOME TO YOUR CENTER!

Established as a community nonprofit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities to the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern Center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of Dignity Inclusion Compassion Respect and Equity & Equality. The Center currently has over 100 staff working across seven sites in San Diego County.

POSITION SUMMARY

This is an exciting opportunity to lead the next phase of growth for The Centers well-established Training Institute (TI) expanding its reach and impact across San Diego County in alignment with The Centers mission. The Training and Community Education Manager (TCEM) oversees the TI and supervises the departments 1-3 staff developing and delivering research-informed training for Center staff and community organizations and in coordination with the People and Culture department re-implementing the Leadership Academy for Center staff. The TCEM is accountable for growing TI revenue to a minimum of $25000 within the first 12 months including collaborating with the Development Department to reach corporations and businesses that may not yet know about the TI. The TCEM builds on a strong foundation including about 30 existing trainings to update and expand and a communications and marketing department that partners on outreach.

PRIMARY ROLES & RESPONSIBILITIES:

Curriculum Development and Training Delivery

• Update and expand the Training Institutes existing library of about 30 trainings review all curriculum materials annually and drawing on current best practices research-informed approaches and staff community and client needs

Internal (Center Staff)

• Create and implement new curriculum for Center staff based on emerging needs requests and research-informed best practices
• Design and implement an annual training plan for Center staff
• Deliver training to Center staff
• Collaborate across all departments to co-create training and programming and co-facilitate training as needed
• Serve as an in-house consultant to staff who are providing training through coaching consultation and content review
• In coordination with the People and Culture department oversee the re-implementation of The Centers Leadership Academy a staff development program that offers workshops and learning opportunities to employees at every level and reflects The Centers commitment to being a center of many leaders by identifying skills development needs and developing new workshop topics and curriculum through an organizational development lens
• Plan and schedule Leadership Academy workshops select facilitators from within and outside The Center and co-facilitate as appropriate
• Collaborate with the People and Culture department and Center leadership to communicate Leadership Academy opportunities to Center staff
• Collaborate with the grants department to ensure that grants for the Training Institute include up-to-date information and innovative practices
• Continually investigate and introduce innovative improvement measures and research-informed best practices based on current literature and trends for training and community education services
• Design research-informed training and use outcome data to build an evidence base and support publication of findings in scholarly journals

External (Community Organizations and Partners)

• Create and implement new curriculum for community organizations based on emerging needs requests and research-informed best practices
• Deliver training to community organizations both in person across San Diego County and virtually
• Develop curriculum that other LGBTQ organizations will find valuable for training their own staff and communities
• Create a Train the Trainer program packaging the materials and guidance organizations need to purchase or receive curriculum for independent use
• Build relationships with LGBTQ organizations in other regions to share or sell Training Institute curriculum strengthening The Centers reputation as a recognized training provider

Revenue Growth and Partnerships

Revenue Growth

• Be accountable for growing Training Institute revenue to a minimum of $25000 within the first 12 months
• Explore new revenue streams for the Training Institute
• Manage paid training engagements scheduling and the collection of revenue
• Report progress toward the revenue target to the Senior Director of Community Programs on a regular basis

Partnerships

• Partner with The Centers communications and marketing department on outreach and promotion of Training Institute offerings including reviewing the Training Institute page on The Centers website each quarter and providing feedback to keep its offerings descriptions and contact information accurate current and appealing to prospective organizations
• Create and oversee the Training Institutes social media content to promote offerings and reach new audiences
• In collaboration with the Development Department conduct outreach beyond current partner organizations to corporations and businesses that may not yet know about the Training Institute engaging them in paid training opportunities
• Prepare and maintain training agreements with partner organizations corporations and businesses and track invoices and payments in coordination with accounting
• Develop and maintain strong relationships with key stakeholders including funders community organizations and training partners
• Represent The Center at meetings with program stakeholders funders community organizations or community members ensuring that The Centers mission values and professional standards are consistently and positively reflected in all interactions

Leadership and Staff Supervision

• Oversee the Training Institute (TI) set goals and supervise the departments 1-3 staff
• Mentor and support Training Institute staff in reaching their personal and professional goals modeling The Centers core values of dignity inclusion compassion respect equity and equality
• Lead the hiring process for Training Institute positions as necessary
• Develop training and work plans for new staff and ensure a thorough smooth onboarding into their role at The Center
• Oversee job performance and the achievement of well-defined goals from work plans navigate complex problem-solving and address any program and staff-related issues
• Hold weekly strategy-focused check-in meetings with direct reports that address program direction challenges and growth offering guidance where needed; direct reports provide a brief summary of completed tasks and progress on work plans and deliverables on the check-in sheet which also documents priorities to inform annual performance evaluations
• Conduct annual performance evaluations of staff under this positions line of supervision
• Share relevant non-confidential department updates with Training Institute staff as a team development tool
• Maintain appropriate professional boundaries with direct reports and staff throughout the organization

Evaluation Data and Reporting

• Regularly monitor and evaluate Training Institute operations for effectiveness and efficiency
• Develop and maintain a tracking system to monitor training participation outcomes and revenue and report on Training Institute activities to inform grant reporting and program improvements
• Collaborate with the Quality Assurance department to ensure data collection monitoring and reporting are timely and accurate
• Work with the Senior Director of Community Programs to create and track key performance indicators for the Leadership Academy and prepare internal reports on its outcomes
• Work with the grants department to use outcome data to help secure funding for the Academy and prepare funder reports
• In collaboration with the Senior Director of Quality Assurance analyze training feedback data to inform curriculum updates and content development
• Develop maintain and implement the Training Institutes operations manual ensuring all training-related processes procedures workflows standards and documentation remain current accurate and aligned with organizational policies and operational best practices
• Review and update all Training Institute-related policies and procedures annually

Grants Budget and Program Administration

• Oversee all work related to Training Institute grants ensuring deliverables and reporting requirements are met
• Work with the Senior Director of Community Programs to provide input on the Training Institute budget review budget-to-actual spreadsheets monthly and recommend spending and budget revisions to ensure contracts are spent according to grant and contract guidelines
• Collaborate regularly with program leaders accounting contracts and compliance teams to ensure alignment with the fiscal aspects of the departments services
• Ensure Training Institute deliverables are met on schedule
• Perform special projects as assigned

Required Qualifications:

• Education/Experience : 3-5 years of experience designing and facilitating training for adult learners in person and virtually including curriculum development; experience designing or delivering training on LGBTQ cultural competency health equity or related topics for professional or community audiences; experience building client relationships or partnerships and meeting revenue or enrollment goals; managerial and budget management experience.
• Professional Skills : Knowledge of current issues and trends related to the LGBTQ community and other historically marginalized communities; strong writing skills; strong critical thinking verbal communication active listening empathy conflict resolution and interpersonal skills; strong organizational and record-keeping skills.
• Technology Skills : MS Office Suite.
• Language Skills : Fluency in English.
• Transportation : Reliable transportation and current auto insurance with the ability to travel to trainings across San Diego County.

preferred QUALIFICATIONS:

• Education/Experience : Experience overseeing grant-funded programs and department budgets; experience training corporate business or professional audiences; experience with virtual training platforms; formal training in instructional design or adult education or equivalent experience; professional experience working with or serving LGBTQ communities; experience with research evaluation or scholarly publication.
• Language Skills : Fluency in Spanish is highly preferred.

COMPENSATION & BENEFITS:

• Compensation : The pay range for this position is $ 70304 - $72000 per year and is commensurate with experience. This is a Full-Time Regular Exempt
• Benefits : The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. Applicants for this position are asked to include a sample training outline or facilitation plan with their application. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

Manager