Online Global Booking Consultant

About the job Online Global Booking ConsultantProvides a full range of travel services, including personalized planning, guided tours, hotel and resort stays, and holiday packages.Caters to businesses with specialized services, such as airline, hotel, and car arrangements, often with a focus on high-value, concierge-level service.Specializes in promotional travel for various client types, including hotels, resorts, casinos, and grocery chains.Acts as a host agency for independent agents who want to start their own home-based travel businesses.Training and supportTraining and support: Offers training, resources, and support through its in-house media room and online platforms to help agents build their businesses.Business modelBusiness model: Utilizes a model where agents earn commission on bookings and can also earn through the recruitment of new agents into the network.CompensationCompensation: Offers a commission split where agents receive 80% of the commission earned on bookings.Company history and structureFounded: 1952 in Glendale, CAOwnership: A three-generation family-owned and operated company.Structure: Operates as a host agency and has also partnered with other companies, such as Evolution Travel, to expand its sales network.Reach: The company's agent network includes members in the USA, Canada, Australia, and Mexico.ResponsibilitiesAn Online Global Booking Consultant's responsibilities include assisting clients with booking travel, accommodations, and activities, managing reservations from start to finish, and providing support throughout their trip. They must understand client needs, research options, handle payments, stay updated on travel trends, and manage any issues that arise, all while working remotely.Client management and planningConsult with clients: Discuss and understand clients' preferences, budgets, and specific requirements for trips.Research and recommend: Investigate destinations, accommodations, transportation, and activities to provide tailored recommendations and create detailed travel plans.Handle special needs: Account for specific needs such as accessibility, dietary requirements, or necessary travel documents (passports, visas).Booking and reservation managementBook services: Make reservations for flights, hotels, car rentals, tours, and other travel-related services using booking systems.Process payments: Handle deposits and final payments for bookings.Manage changes: Address and manage any modifications or changes to bookings, including cancellations or delays.Communication and supportProvide information: Supply clients with all necessary and pertinent information, including travel advisories, weather conditions, local customs, and how to maximize their budget.Communicate throughout: Stay in regular contact with clients to confirm details, provide updates, and address any concerns they may have during or after their trip.Offer post-trip support: Gather feedback after the trip to improve future services and assist with any post-trip issues.QualificationsAdministrative and professional developmentMaintain records: Keep accurate and up-to-date electronic records of all bookings and client interactions.Stay informed: Keep knowledge current on travel trends, policies, new promotions, and regulations by attending seminars or conferences.Problem-solve: Address and resolve unforeseen problems and complaints that may arise.Fully remote - work from anywhereFlexible work schedule - Make your own hours and schedule, full-time or part-timeNo experience required - unlimited training providedAccess to earned travel industry certificationsAccess to online and live travel booking and marketing trainingOne-on-One and team coaching with daily classesTravel discounts and perks with free Disney Ticket and free cruise for twoPerformance based with uncapped earning potentialAccess to regular incentives, trips, prizesDiscounted CLIA card and opportunity to qualify for IATAN cardJ-18808-Ljbffr