Room Service Ambassador - Part Time - Evenings

Location: Methodist Jennie Edmundson Hospital, 933 E Pierce St., Council Bluffs, IA. Work Schedule: 3:30pm to 8pm as needed, weekends required. This is a casual position; hours vary week to week. Responsibilities Prepare assembly area for room service tray production by conducting pre‑service quality checks and maintaining cleanliness. Maintain adequate levels of food and supplies by ensuring par levels in the food service area and nourishment centers are met. Assemble and deliver patient food trays to rooms following room service guidelines to ensure orders are accurate and delivered on time. Assist with production and preparation of food items to ensure room service orders are prepared and delivered timely. Interact with patients, families, hospital staff, and the food service team to support room service orders and answer questions in a welcoming, professional manner, ensuring excellent customer service. Assist patients with pre‑meal service, including removing lids and opening packets, per room service guidelines to ensure satisfaction. Retrieve room service tray carts from designated areas and assist with cleaning of trays to ensure continuity of service. Follow proper food handling procedures and comply with quality performance standards to maintain a safe and sanitary environment. Requirements High school diploma or GED (preferred). At least 6 months of food service experience preferred; hospitality or culinary experience with emphasis in customer service is desired. Food Handler's Certificate preferred. Knowledge of food production and delivery process preferred. Basic computer skills preferred. Basic math skills required. Strong verbal communication skills for positive interaction with staff and customers required. Strong customer service skills required (face‑to‑face and telephone). Ability to read, write, and follow oral and written instructions accurately and efficiently. Physical Requirements Weight: Exert up to 50 pounds. Activity: includes occasional kneeling, balancing, carrying, typing, standing, walking. No climbing or crawling. Hazards Business may involve contact with biological agents, blood or body fluids, chemical agents, and physical hazards such as noise, temperature, wet floors, and sharps. Non‑ionizing and ionizing radiation (rare). Equipment and machinery hazards are present. Equal Employment Opportunity Nebraska Methodist Health System is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law. #J-18808-Ljbffr