Retail Shops Assistant

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager. We are seeking candidates with open/flexible availability and flexibility from week to week. \n What you'll be doing as a Retail Store Associate: Customer Service: Warmly greet, and welcome, customers helping create a celebratory environment. Check customers in or help them book an appointment leveraging POS, technology and software systems. Help customers choose and style their piercing and hypoallergenic non-piercing jewelry. Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries. Sales & Product Knowledge: Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions. Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers. Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products. Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene. Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays. Work closely with Studio Manager and Studio Nurse Piercers to provide seamless service to customers. Participate in team meetings and training sessions to continuously improve skills and product knowledge. Administrative Duties: Process transactions accurately, including sales, returns, and exchanges. Assist with inventory management by conducting regular stock checks and replenishing displays as needed. Maintain accurate customer records, including consent and waiver forms and aftercare instructions. Retail or service industry experience is a plus. You must be able to work weekends, nights and holidays. You love jewelry and helping customers choose their earrings! You pride yourself on delivering exceptional customer service. You are flexible and willing to lend a helping hand. Standing for a full 8-hour shift is a regular part of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns. Compensation: $17-$20 per hour + commission! Employee Assistance Program (EAP) Resources. Team Member Referral Bonus plan for Studio positions. \Rowan believes in teamwork, collaboration, and diversity. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).