Patient Services Representative/ Collector (Beechtree DX)

Description

Position Overview:As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

• Conduct observed urine specimen collections for patients of all ages.

• Ensure smooth specimen workflow and timely delivery to meet company needs.

• Travel between locations for collections, sample processing and couriering.

• Manage inventory and supplies for your assigned locations.

• Provide exceptional customer service to clients while maintaining company standards.

• Uphold quality assurance and show strong independent judgment during specimen collection and processing.

• Collaborate with internal teams to resolve issues and continuously improve processes.

• Ensure all processing documentation is complete and reviewed as required.

• Troubleshoot and resolve collection and processing issues with clients and lab staff.

• Ensure compliance with federal and state regulations (including HIPAA) and company policies.

• Travel locally to assigned locations as needed.

• Perform other duties as required.

Qualifications and Skills:

• Experience: Experience in specimen collection or related medical field is preferred but not required.

• Skills: Strong organizational, communication, and interpersonal skills.

• Ability to work independently, prioritize tasks, and handle pressure with professionalism.

• Strong attention to detail and accuracy in record-keeping.

• Excellent verbal and written communication skills.

• Ability to adapt to changing processes and maintain compliance with new procedures.

• Basic knowledge of medical terminology and laboratory information systems is a plus.

• Intermediate computer skills required.

Requirements:

• Must pass a Department of Health & Human Services (DHHS) background check

• High School Diploma or equivalent.

Qualifications

Education

Preferred

• High School or better

• Technical/other training or better

Licenses & Certifications

Preferred

• Phlebotomy Certification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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