GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES)

GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES) Job Number: 2600009L Primary Location: United States-Hawaii-Pearl Harbor Organization: NGIS HAWAII Pay Range: Starting Min: $20.37 + based on experience FEDERAL EMPLOYEE – Work for us and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. Job Summary Responsible for coordinating group reservations for the NEXCOM Hospitality Group (NHG). Duties and Responsibilities Acts as the primary Point of Contact (POC) for all group reservations. Creates and responds swiftly to email requests concerning guest/group reservation bookings to ensure room inventories remain accurate and prevent overbooking. Receives requests and processes group reservations (5 or more persons) within established guidelines and administers all group contracts. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent overbooking. Utilizes online Management Console (CORE) to verify room inventories and adjust availability to coincide with groups booked by the installation. Ensures the Arrivals List is verified daily prior to group or guest arrival. Investigates all inconsistencies and makes corrections immediately. Utilizes Property Management System (PMS) to access guest information, registers and assigns rooms, secures credit cards for incidental expenses, authorizes credit cards for room charges, issues room keys or cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, and presents statements to and collects payments from departing guests. Greets groups with pre‑made keys and registration forms upon arrival during normal business hours, when required. Exhibits a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests, answers guest questions concerning hotel facilities, and provides information about local attractions. Offers assistance in handling customer complaints, involving management as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Sets up direct bills where appropriate and liaises with front desk staff and/or Front Desk Manager with billing questions or issues. Ensures security and privacy of all guests at all times. Performs other related duties as assigned. Benefits Paid Annual and Sick Leave Medical/Dental Insurance Flexible Spending Account Pension Plan 401(k) Savings Plan – Up to 3% Match Life Insurance Tuition Reimbursement Tax‑Free Shopping Privileges Free Bus Passes/Free Parking Discounted Tickets at MWR Access to Navy Lodge Hotels Worldwide General Experience One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. Specialized Experience One (1) year progressively responsible experience related to the position to be filled, such as a minimum of 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to reservation operations. Includes experience with the use of a personal computer and various software programs as well as the ability to control/account for and handle large amounts of cash. Education and Experience Substitution Study completed in a college, university, or junior college above the high school level may be substituted based on one‑half academic year of study for 6 months of experience. #J-18808-Ljbffr Navy Exchange Service Command