Leader, Renewals(Hybrid)

Leader Renewals Manager

As a Leader Renewals Manager, you will play a critical strategic and leadership role in driving Cisco's renewals portfolio. You will lead and empower a team of Renewal Managers to implement renewal contracts for Cisco products and services across multiple customer accounts. Your focus will be on ensuring timely renewals, minimizing financial attrition, and growing revenue through upsell and cross-sell opportunities.

Your responsibilities include:

• Leading and developing a team of Renewal Managers to drive the end-to-end renewals process from opportunity identification through negotiation to contract closure.
• Developing and executing renewal strategies that increase sales penetration and improve recurring revenue within assigned territories or portfolios.
• Collaborating with Customer Experience Executives (CXE), Customer Success Managers (CSM), and sales teams to co-create coordinated account and success plans.
• Monitoring market trends, competitor activities, and customer feedback to inform renewal strategies and risk mitigation plans.
• Representing the renewals function in internal leadership meetings and contributing to business development initiatives.

Minimum qualifications include:

• Bachelor's degree in business, Finance, or a related field.
• 6+ years of leadership experience specifically managing large-scale, complex contract renewals and high-stakes negotiation strategies.
• 4+ years of direct experience managing subscription and software revenue portfolios, with a proven track record of minimizing attrition and driving growth.
• Demonstrated expertise in financial forecasting and data accuracy, with the ability to implement and enforce rigorous process management policies.
• Proven experience leading cross-functional teams to orchestrate coordinated account plans and deliver successful customer outcomes.

Preferred qualifications include:

• Excellent executive communication and presentation skills.
• Skilled negotiator with a strategic approach and experience handling complex contract renewals.
• Collaborative leader who can orchestrate cross-functional teams and build strong internal and external relationships.
• Experience and active learner with AI Tools/platforms- including Circuit, Cisco AI for Sales, CXAI, Gong, and other AI tools.
• Industry certifications such as ITIL, PMP, COBIT, or Six Sigma.
• Proficiency in Salesforce and Microsoft Office suite (Outlook, Excel, Word, PowerPoint).