Customer Success Manager

Customer Success Manager (Construction Tech Focus)Empower Success: Become our next Customer Success Manager (Construction Tech Focus)!Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer Success Manager to champion our AECO solutions. You will act as a strategic partner for our valued customers, ensuring they realize maximum value from their SaaS investments while fostering long-term growth and innovation in a fast-paced, global technology environment.Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.What Makes This Role Great:In this role, you will be the ultimate internal champion for our construction partners, directly influencing how global infrastructure is built by driving the adoption of cutting-edge SaaS solutions. You will have the unique opportunity to manage a diverse portfolio, turning complex business challenges into streamlined digital successes while shaping the future of construction technology.Key Exciting ResponsibilitiesOrchestrate the entire post-sale journey, ensuring customers achieve their business goals through strategic adoption and utilization of Trimble solutions.Lead high-impact business reviews and value conversations to assess account health and uncover new opportunities for expansion.Architect comprehensive account success plans and rollout strategies that align our technology with the customer's long-term vision.Act as the critical "Voice of the Customer" cross-functionally, partnering with product and sales teams to drive continuous improvement and innovation.Proactively identify and mitigate churn risks while fostering deep, trusted relationships with executive sponsors and stakeholders.Essential Skills & Experience2+ years of dedicated Customer Success or Account Management experience within a SaaS environment, preferably in ERP or construction tech.Proven ability to build trusted, executive-level relationships and manage complex account portfolios.Exceptional communication skills with a talent for active listening and persuasive storytelling.Demonstrated success in working cross-functionally to resolve customer challenges and drive product adoption.Bonus Points ForProfessional proficiency with Salesforce, G-Suite, or Gainsight.Direct experience or domain knowledge in Architecture, Engineering, or Construction (AECO) workflows.Logistics:Location: Westminster, CO; Portland, OR - In officeTravel Requirement: 10%Why You'll Love Working With UsAt Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Hiring Range$53,100.00–$73,100.00Pay Rate TypeSalaryBonus Eligible?NoCommission Eligible?YesBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.