Operations Manager

Operations Manager – Litchfield Park, AZ We are looking for an Operations Manager who thrives in a fast‑moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the Director, General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front‑line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs. Key Responsibilities Lead and Develop Strong Teams Build and lead high‑performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level. Create a culture of urgency, ownership, discipline, and pride in execution. Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance. Drive Daily Execution Own key areas of the floor and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands. Translate operational priorities into action and maintain strong execution throughout the shift. Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles. Support strong shift handoffs, operational continuity, and consistent execution across functions. Deliver Operational Excellence Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activity. Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance. Lead with discipline around process adherence, inventory accuracy, and throughput. Think critically in a live operational environment and respond quickly to shifting priorities and challenges. Build a Safe, Disciplined Operation Lead from the front on safety, compliance, and operational standards. Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable. Partner with site leadership to ensure compliance with OSHA standards and company expectations. Hold teams accountable for maintaining a clean, organized, and well‑run operation. Improve Business Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service. Support continuous improvement initiatives that strengthen execution and improve scalability. Solve problems with a practical, progressive mindset by identifying root causes and implementing sustainable solutions. Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift. Partner for Results Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance. Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution. Support a one‑team mindset that keeps the operation focused on service, quality, and customer outcomes. Required Qualifications High School Diploma or Equivalent, and 3–5 years of relevant distribution or manufacturing management/leadership experience. In lieu of a degree, 6–8 years of progressively responsible distribution leadership experience. This is an onsite and in‑office role. Bilingual (English/Spanish). Data‑driven mindset with expertise in cost control and operational efficiency. Ability to lead and coach an hourly employee team. Manage relationships with third‑party delivery providers to maintain contractual standards. Ability to communicate effectively with excellent interpersonal and customer relations skills. Must be highly organized and process oriented with the ability to complete tasks on time. Ability to adapt and change processes to keep pace with evolving business requirements. Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting. Preferred Qualifications Six Sigma Black Belt or demonstrated Lean Manufacturing experience. Knowledge and execution of Final‑mile delivery models, including white‑glove service and same‑day or multi‑day delivery routing. Exposure to furniture manufacturing, distribution and/or big box distribution. Final Mile Transportation carrier contract negotiations or procurement experience. Expert understanding of Safety and OSHA standards. Physical Requirements Must be able to stand, walk, talk and hear during the performance of this job. Must be able to move, lift or carry heavy objects or materials up to 50–100 pounds. Benefits Generous discount on all Williams‑Sonoma, Inc. brand products. 401(k) plan and other investment opportunities. Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and holidays (in some locations). Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance. EOE Williams‑Sonoma, Inc. is an Equal Opportunity Employer. #J-18808-Ljbffr