Guest Experience Reservationist
Part-time
Robert Mondavi Winery Robert Mondavi Winery
Job Description:
As a Part-Time Reservationist, you serve as the primary ambassador for guests seeking world-class tasting experiences at our iconic Oakville estate. This role manages inbound booking inquiries, coordinates private group logistics, and maintains seamless communication between prospective guests and our Concierge, Tasting Room, and Culinary teams.
Key Responsibilities:
Qualifications & Requirements Experience: 1–2 years in high-touch hospitality, luxury customer service, winery reservations, or concierge roles. Technical Skills: Proficiency with reservation software (Tock, SevenRooms, or OpenTable) and POS/CRM platforms (WineDirect, Commerce7, or Salesforce). Communication: Exceptional verbal and written communication skills with a polished, friendly tone. Flexibility: Ability to work weekends, holidays, and peak seasonal event days as needed (15–25 hours/week). Wine Knowledge: Basic understanding of Napa Valley wines and Oakville terroir (WSET Level 1/2 or CSW is a plus). Must be 21 years of age or older.
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