Front Desk/Receptionist

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Job Summary:
The Studio Advisor sets the stage for our member experience, provides customer service support to studio members and guests, and supports the instructors in creating an overall positive environment for our community.

Essential Duties & Responsibilities:

• Member and Guest Check-in Compliance
• Guide clients in selecting the best membership packages for their needs 
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests 

Qualifications: 

• 1-2 years of customer service or sales experience preferred, not require
• 1-2 years MindBody software experience preferred, not required
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

• High School Diploma or GED required

Physical Requirements:

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

Work Environment:

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.