Crisis Services Outreach Counselor

is Connecticut's ONLY free, round-the-clock agency providing emergency shelter, crisis counseling, and community educational programs for children of all ages and families dealing with a ride range of crises, including domestic violence, mental health, and family conflicts, substance use, economic difficulties, and more.

REPORTS TO: Director of Outreach and Crisis Services

RESPONSIBILITIES:

Crisis Services:

• Answer crisis Helpline texts and calls, providing immediate assessment of need and implement plan of action.
• Provide crisis intervention through community outreach and intake meetings.
• Provide crisis case management services to at-risk youth identified through community-based programs or consenting families.
• Assist in town-wide crisis initiatives, including postvention support.
• Engage in clinical team coordination to ensure timely and open interagency communication.
• Participate in rotational on-call coverage monthly.
• Become certified in Medication Administration per the Department of Children and Families within the first 6 months of employment.

Community Outreach:

• Provide regular outreach to identified community partners, including schools, police departments, and other social services agencies and community organizations.
• Participate in community tabling events, including sharing information about Kids in Crisis.
• Network with community agencies and attend coalition meetings.
• Engage in community education and awareness initiatives, including providing presentations and participating in work groups.

Administrative Duties:

• Collect, provide and monitor for quality data through agency database (Apricot system), including Helpline notes, Outreach notes, crisis case management notes, and intake documentation.
• Monitor iCarol text line system, including updating the resource portal.
• Provide assistance for staff Helpline training, including providing mock texts and calls.
• Complete agency-wide or team professional development trainings.

QUALIFICATIONS:

• Bachelor's degree from an accredited college or university in Social Work, Counseling, Psychology or related human services field.
• Minimum of two (2) years counseling or crisis intervention related experience, with youth and families.
• Bi-lingual preferred.
• Driver's license.