Manager, Clinical Services

POSITION SUMMARY

The Clinical Services Manager coordinates and oversees the delivery of hospital clinical services and case management services. They provide clinical supervision, coordination, and leadership to staff under the direction of the Director of Clinical Services. The Clinical Services Manager is responsible for maintaining clinical services standards of practice, aiding quality initiatives, clinical planning, and program coordination with other hospital departments. They consult with all services to ensure effective treatment plans for all patients, oversee response to service requests, and may interface with managed care organizations, external reviewers, and other payers.

DUTIES AND RESPONSIBILITIES

Provides individual and group supervision to staff to ensure high-quality clinical services are provided. Ensures clinical records are accurate, timely and meet regulatory requirements. Provides clinical oversight of treatment planning and crisis management of patients. Provides direct social work services including evaluation, treatment planning, discharge planning & case management as directed by staffing needs. Provides direction and assists with management of difficult and/or complex patient discharge plans. Provides ongoing clinical supervision, including licensure-required supervision to clinical staff, including Social Work interns. Develops policies and procedures to support social work, case management initiatives, quality outcomes and related performance improvement activities. Provides clinical consultation to other treatment team providers as requested. Evaluates work performance and other relevant factors of all social workers periodically and at least annually in writing. Serves as liaison between the hospital and the community to integrate services, coordinate care for patients, and enhance relationships through public relations activities. Manages calls during off hours as needed regarding clinical services and coverage issues. Conducts department meetings on a regular schedule, maintains open communication through regular rounding and one-to-one meetings with employees, and collaborates with outside providers for in-service and learning opportunities. Oversees department scheduling for social work to maintain appropriate staffing levels that align with census needs and departmental budget, including scheduling of PRN and full-time staff, group scheduling, and management of PTO and coverage. Oversees the timekeeping of the department and submits approvals and changes to payroll in a timely manner. Develops team-building initiatives to engage staff and works collaboratively within the Clinical Services department and across departments to build a positive team dynamic. Assists the Director of Clinical Services in interviewing as needed. Assists in directing the response to requests for services, including initial assessment, referral process, designation of appropriate level of care, initiation of services, and follow-up activity. Assists in reviewing the effectiveness of comprehensive interface with external reviewers, communicates with external reviewers and managed care organizations to assure timely and appropriate interactions, monitors outcomes of the reviews, and provides consultation as needed. Operates from a trauma-informed perspective and utilizes an open, non-judgmental, non-discriminatory, professional, and therapeutic approach to all patients, families, visitors, employees, and other contacts; demonstrates professional behavior and interpersonal skills reflective of the facility mission statement and philosophy. Maintains an awareness of community and market-related activities, including knowledge of other providers, needs of local payers, and the political climate related to mental health. Assists in developing and maintaining a system to minimize and address denials in consultation with the facility Business Office Manager and CFO. Administrates and enforces all hospital policies on a fair and consistent basis.

BENEFIT HIGHLIGHTS

Challenging and rewarding work environment Competitive compensation & generous paid time off Excellent medical, dental, vision and prescription drug plan 401(k) with company match and discounted stock plan Career development opportunities within UHS and its 300+ subsidiaries Free basic life insurance Tuition reimbursement SoFi student loan refinancing program Student loan repayment program – for some degrees and criteria

QUALIFICATIONS

Master of Social Work degree from a school of Social Work accredited by the Council of Social Work Education required. Current license in the State of Michigan as a fully licensed social worker (LMSW) required. Minimum of two (2) years of experience in a leadership role required. Knowledge of or experience with patients’ rights, advanced directives, adult and child abuse laws and reporting required. Experience with patient assessments, family motivation, treatment planning and collaboration with external review organizations (managed care, Medicare, Medicaid) or comparable entities. Experience with care management model of service delivery and substance abuse treatment in acute care settings strongly preferred. Working experience in an inpatient psychiatric hospital preferred.

EEO STATEMENT

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and, as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Universal Health Services, Inc.