Customer Service Associate - Full-Time

Company: Kelley's Market

Location: Lake Geneva

Address: 350 N Edwards Blvd, Lake Geneva WI 53147

Position: Sales Associate

Reports To: Station Manager

About Kelley's Market

Join a company with deep roots and big opportunities! Since 1926, Kelley's Market has been serving Northern Illinois and Southern Wisconsin as a family-owned convenience store chain. As an ExxonMobil distributor, we're continuously growing and innovating to meet our customers' needs with new products, services, and technology. We pride ourselves on offering top-quality products underscored with outstanding service—and that starts with our team.

What You'll Do

The Sales Associate plays a key role in delivering exceptional customer service and supporting day-to-day store operations. This position is responsible for maintaining a clean, organized, and well-stocked store environment while assisting customers in a friendly and efficient manner. The Sales Associate may receive guidance and direction from Lead team members and reports directly to the Assistant Manager(s) and Station Manager. You will:

Deliver Outstanding Customer Service

• Provide fast, friendly, and courteous service that creates positive shopping experiences
• Master our point-of-sale systems for smooth transactions, refunds, and register operations
• Stay current on pricing, promotions, and product locations to help customers and boost sales

Keep Our Store Looking Great

• Stock and organize shelves, coolers, freezers, and displays for an appealing sales floor
• Maintain store cleanliness from sales floor to restrooms to exterior areas including pumps and car wash
• Work in various conditions including coolers, freezers, and outdoor environments
• Keep our Kelley’s Café areas fresh with properly maintained equipment

Handle Daily Operations

• Complete shift paperwork and assist with cash and safe reconciliation
• Follow food safety guidelines for all food service items
• Maintain accurate timekeeping and communicate any concerns to management

Work as Part of Our Team

• Collaborate effectively with team members and take direction from leadership
• Follow all safety and security procedures, including proper cash handling
• Alert management to operational issues like equipment problems or customer concerns

What We Offer

Competitive Compensation

• The hiring range for this position is $15 to $18 per hour and may be based on education, work experience, knowledge, skills and certifications.
• $3 per hour shift differential for 2nd and 3rd shift hours (2PM to 7 AM).
• $3 per hour shift differential for weekend shifts.

Comprehensive Benefits

• Medical & Dental (BlueCross), Vision (EyeMed)
• Flexible Savings Account (FSA)
• Voluntary Life and AD&D
• Voluntary Short-Term Disability
• 401(k) Plan with Annual Matching

Time Off & Work-Life Balance

• Vacation Time
• Personal Time
• Illinois Paid Leave
• Six Paid Holidays

Additional Perks

• Employee discounts on store products
• Clean, modern, and well-maintained work environment
• Opportunities for advancement within our growing organization

*Benefit eligibility may vary based on position, hours worked, and length of employment. Select benefits may not be eligible until specific milestones have been met. Consult with your Hiring Manager for more information.

Ready to make a real difference with your leadership skills? Apply today to join the Kelley Williamson team!

What’s Required:

• Must be at least 21 years of age. Where required by law, the individual may be required to obtain an Operator License to sell alcohol products in select markets.
• Ability to provide excellent customer service in a fast-paced retail environment.
• Strong communication and interpersonal skills.
• Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

Preferred Experience:

• Prior experience in a convenience store, gas station, or retail environment.
• Experience handling cash and completing shift reports or basic bookkeeping tasks.

Compensation details: 15-18 Hourly Wage

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