Talent & People Ops Specialist

Talent and People Ops Specialist Miami, FL preferred / Remote (US) | Full-time About Playbypoint Playbypoint is a rapidly expanding startup at the forefront of the racquet sports industry. We specialize in providing innovative enterprise software solutions that empower clubs, players, and coaches to streamline their operations and enhance their game. The role You’ll run the People Ops function for a 50‑person company, including US employees and a LATAM contractor base, allowing leadership to focus on business. Responsibilities include recruiting, compliance, benefits, payroll administration, and day‑to‑day employee experience. A Miami or South Florida area location is preferred for easy access to our Coconut Grove office. What You'll Own Full-cycle recruiting for IC and operational roles – source, screen, coordinate, and close positions, handle offers and documentation. HRIS and payroll administration in Gusto: onboarding, offboarding, employee changes, payroll, and benefits lifecycle. Multi‑state compliance across CA, FL, IL, and NC, plus engaged‑contractor compliance for ~25 LATAM contractors across multiple countries. Annual benefits renewal and ongoing employee questions. People Ops cadence: quarterly pulse surveys, all‑hands coordination, onboarding for US and LATAM hires, policy and documentation upkeep. You must have: Operational rigor across HRIS, compliance, and contractor management. Gusto experience is a strong plus; mistakes in these areas are expensive. High EQ and direct communication. You are the HR point of contact for the whole company, comfortable with sensitive conversations and performance management. Self‑direction. You report to non‑HR leadership and run your own week, prioritizing and bringing solutions. Startup or scale‑up experience. You have seen a company in growth mode and can build, document, adapt, and operate without a full playbook. Hands‑on experience implementing people and talent programs: onboarding, documentation, compliance, surveys, initiatives aligned to company goals. You improve processes, not just run them. High‑performance calibration. You have worked somewhere that demanded a lot and you hold that standard, applying it to every hire and interaction. Fluency with Claude or AI tools as part of everyday workflow. Nice to have: Bilingual Spanish: the LATAM contractor base makes this a genuine advantage. SHRM‑CP or PHR certification. Experience with Gusto HRIS and Team Tailor ATS. Ability to work in our Miami HQ office. How We Work Playbypoint is Miami‑headquartered with a distributed team across the US and LATAM. You own your priorities and schedule independently, with collaboration to keep leadership informed for hiring, policy, or employee‑relations decisions. We use Claude and AI tools as part of everyday work, aiming for a People Ops function that runs without executive attention and reinforces a high‑performance culture as the team grows. Equal opportunity Playbypoint is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to building a team that reflects the diversity of the people we serve. Reasonable accommodations are available for applicants with disabilities. Please contact View email address on click.appcast.io if you require assistance during the application process. #J-18808-Ljbffr