TRAINING ADMINISTRATIVE SUPPORT ANALYST

Job Description

Job Description

The Training Administrative Support Analyst plays a key role in supporting the planning, coordination, and execution of organizational training programs. This position ensures the smooth daily operation of training initiatives by managing schedules, logistics, records, and reporting while delivering excellent customer service to trainees, instructors, and internal partners.

By maintaining accurate data, supporting credentialing and scholarship programs, and partnering with cross-functional departments, the Training Administrative Support Analyst helps strengthen workforce development efforts and supports Goodwill Southeast Georgia’s mission and operational goals.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission and the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

• Manage and maintain training calendars, coordinating internal and external training activities.
• Organize and support training events and workshops, including venue scheduling, catering, equipment, and materials.
• Coordinate credentialing and scholarship programs, ensuring accurate tracking and timely communication.
• Maintain accurate training records, databases, and documentation.
• Generate reports tracking training participation, completion, and outcomes.
• Provide responsive customer service to trainees, instructors, and internal stakeholders.
• Assist with the development, updating, and distribution of training materials and resources.
• Maintain a comprehensive calendar of training-related activity.
• Partner with support departments—including Marketing, Human Resources, and Information Technology—to ensure training is integrated into key organizational functions.
• Support continuous improvement by identifying opportunities to enhance training operations and processes.
• Accomplish organizational goals by completing related duties as assigned.

What You’ll Need:

• High school diploma required.
• Three (3) or more years of administrative support experience, preferably in a training, HR, or workforce development environment.
• Previous Goodwill experience in Mission Services or Operations preferred.
• Strong organizational, time management, and multitasking skills.
• Proficiency in Microsoft Office Suite and experience using learning management systems (LMS).
• Excellent written and verbal communication skills.
• High attention to detail and commitment to data accuracy.
• Strong customer service orientation with the ability to support diverse audiences.
• Ability to work independently and collaboratively across departments.
• Valid driver’s license and ability to be insured under the company’s vehicle insurance policy.

About Us:

Goodwill is an Equal Opportunity Employer and is committed to serving members of the military, Veterans, and their families by encouraging them to apply for opportunities that align with their skills and experience. Our goal is to help ensure a smooth transition from military service into the workforce and to reflect our appreciation for the dedication devoted to protecting our country.

Goodwill provides access and opportunities to individuals with disabilities. Qualified applicants with disabilities or disabled Veterans may request reasonable accommodations by contacting Goodwill’s Human Resources Department at View phone number on us.fitly.work . Please include your name, preferred method of contact, and details regarding your accommodation request. Goodwill will make every effort to respond promptly.