Enterprise Infrastructure Mgr (Enterprise Capacity & Performance Engineering)

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Enterprise Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Denver, CO, Birmingham, AL and Phoenix, AZ. The manager of Capacity Management is responsible for establishing and executing PNC’s enterprise-wide capacity, performance, and optimization strategy across infrastructure, databases, and application platforms. This role requires a highly technical, hands-on leader who can operate across Windows, Linux, database platforms, and JVM-based applications, with the ability to analyze system behavior, identify performance risks, and direct remediation efforts across engineering teams. The manager functions as both an enterprise strategist and technical authority, ensuring infrastructure scalability, performance stability, and cost efficiency, while guiding teams to resolve complex cross-stack performance issues. Key Responsibilities • Drive end-to-end capacity planning and performance engineering across infrastructure and application layers • Provide hands-on technical leadership and escalation support across OS, database, and application stacks • Identify capacity risks, performance bottlenecks, and system saturation trends, ensuring proactive mitigation • Drive cost optimization (FinOps) through right-sizing and efficient workload placement • Lead root cause analysis and prevention strategies for recurring incidents • Partner with Architecture, SRE, DevOps, and Application teams to influence design and scalability decisions • Build and lead a high-performing team, ensuring technical depth and execution excellence • Communicate risks, insights, and recommendations to executive leadership Deep Technical Scope (Hands-On Expectations) • Act as a cross-stack technical authority, capable of analyzing and correlating performance issues across: o Operating Systems (Windows, Linux, Unix): CPU utilization vs saturation, memory pressure, paging/swapping, NUMA alignment, disk I/O bottlenecks o Database Platforms: Oracle (AWR, wait events, tuning), SQL/SQL Server (queries, indexing, locking), MongoDB (working set, sharding, query efficiency) o JVM-Based Applications: heap utilization, GC tuning (G1GC, CMS), memory leaks, object churn, thread contention • Perform deep-dive performance triage across infrastructure → OS → JVM → database → application layers • Identify issues such as resource contention, inefficient queries, and JVM misconfiguration • Serve as a central escalation authority, determining root cause domain and routing to appropriate teams • Provide clear, actionable technical direction for remediation without requiring direct execution Qualifications • Experience across infrastructure, capacity management, performance engineering, or SRE, with 3+ years management experience • Proven capability as a hands-on technical leader across multiple stacks • Deep expertise in: o Windows and Linux operating systems o Database platforms (Oracle, SQL Server/SQL, MongoDB etc) o JVM performance analysis and tuning o Distributed and large-scale systems • Strong experience with: o Cloud (AWS, Azure, GCP), containers, virtualization o Observability platforms (vROPs, Turbonomic, Dynatrace, Prometheus, etc.) • Familiarity with ITIL, SRE, and DevOps frameworks • Proven leadership, stakeholder management, and executive communication skills PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function. Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities. Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support. Implements best practices for technology architecture and management. Directs, motivates, develops and oversees the performance of the management team and key staff. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Information Security, IT Architecture, Network Administration, Network Support, Software Testing, System Administration Competencies Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $100,100.00 – $204,490.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 06/25/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!