IT Support Specialist - L3

Job Description

Job Description

TITLE: IT SUPPORT SPECIALIST (L3)

Primary Responsibilities:

• Serve as the escalation point for tier-2/3 support issues beyond the capacity of the existing support team
• Own day-to-day IT operations and engineering tasks that currently fall to the Director — MDM, Okta administration, Microsoft 365, endpoint management, and Jira
• Lead and provide technical guidance to the existing service desk team onsite
• Manage and coordinate with MSP vendors as needed for escalated infrastructure and networking issues
• Own IT communications — maintenance notifications, incident updates, system outage alerts via Slack and email
• Facilitate user training, lunch & learns, and onboarding support for new hires
• Act as the onsite IT point of contact when the Director is not on premises
• Own hardware lifecycle management — imaging, deployment, asset tracking, and refresh coordination
• Support the Intune MDM environment — device enrollment, policy management, compliance reporting
• Manage Okta — user provisioning, access requests, application assignments, and troubleshooting
• Assist with IT project work as directed by the Director — including potential project lead responsibilities on initiatives such as the Intune migration

Technical Requirements:

• Five (5+) years of professional IT Support experience
• Okta identity and access management
• MDM — Intune (required), Jamf a plus
• Microsoft 365 administration — Exchange, Teams, SharePoint
• System administration — Windows and macOS
• Jira — ticket management and service desk workflows
• Endpoint management and imaging
• Tier-3 escalation ownership — hardware and software

 

 

Company Description

About The Rockridge Group:

TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.

Company Description

About The Rockridge Group:\r\n\r\nTRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:\r\nCollaborate. We partner with you to understand the unique needs of your business before we propose a solution.\r\nStrategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.\r\nEngage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.\r\nWith over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.