IT Support Specialist

IT Support Specialist

The Sage Group's clients is looking for an in-house IT Support Specialist, with 3-5 years experience. Client is a nationally recognized boutique law firm based in San Francisco and New York, serving public and private businesses, hedge funds and private equity firms facing complex litigation and regulatory events.

Dedicated IT Support Specialist to support firm's growing technology needs across San Francisco and New York offices. A successful candidate has earned their bachelor's degree in information technology, computer science, or related field, 3-5 years of experience in a similar or related role within a professional services environment or IT consulting firm. Key enterprise-level application experience: Microsoft 365, SharePoint; Windows systems, security systems; outsourced IT providers. The ideal candidate is analytical, detail-oriented, and a strong problem-solver with excellent communication skills. They should be comfortable supporting the firm's professionals and staff in a fast-paced environment and capable of delivering responsive, high-quality support.

Success in this position requires the ability to work both independently and in collaboration with the firm's MSP, taking ownership of day-to-day IT support while helping ensure a seamless technology experience across both offices. Day-to-day responsibilities include the following:

• Troubleshooting for attorneys and staff across both offices, including hardware, software, and user support
• Primary on-site IT contact in San Francisco and coordinate support for the New York office
• Assist with onboarding and offboarding of firm employees (computer and network setup, access, and security protocols)
• Help manage firm's MSP to manage infrastructure, security, system updates, and escalations
• Troubleshoot issues across devices, applications, and conferencing/AV systems
• Support legal-specific applications (i.e., document management and time/billing systems)
• Manage onboarding/offboarding, including user accounts, devices, and access
• Monitor systems, maintain documentation and inventory, and ensure adherence to security best practices
• Provide technology support for trial teams, including preparation and coordination of equipment, software, and connectivity
• Coordinate with external vendors to support IT operations, projects, and troubleshooting as needed
• Perform other miscellaneous IT tasks and special projects as needed

Requirements:

• Bachelor's degree in information technology, computer science, or related field
• 3-5 years experience in an IT support role, ideally in a professional services setting
• Location: Onsite in San Francisco CA, maybe one day WFM a week
• Duration: Fulltime
• Compensation: $100-145k DOE