Tech Support Specialist
Advocate
Tech Support Specialist
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.
We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.
Responsibilities
- Daily Troubleshooting & Support (50%)
- Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
- Monitor daily reports and logs for errors.
- Serve as the first line of support for internal teams experiencing operational tech issues.
- Escalate and coordinate fixes with engineering as needed.
- Onboarding & IT Support (20%)
- Set up accounts, access, and tools for new hires.
- Maintain software licenses and user permissions across platforms.
- Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).
- Systems & Process Improvement (30%)
- Analyze recurring issues and implement improvements to reduce future problems.
- Collaborate with operations and engineering to design scalable, reliable systems.
- Create documentation and internal guides to streamline troubleshooting and onboarding.
Qualifications
- Experience: 2–4 years in a technical operations, IT, or support engineering role.
Skills
- Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
- Comfortable navigating and fixing issues in Salesforce or similar platforms.
- Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).
Mindset
- Problem-solver who enjoys "fixing what's broken" as much as preventing it from breaking again.
- Detail-oriented but able to see the bigger picture when designing processes.
- Thrives in a fast-paced, mission-driven environment.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Tech Support Specialist in San Francisco, CA vacancy
- ...organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to... ...complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and...Suggested
Advocate LLP
San Francisco, CA2 days ago $30.15k
...questions, troubleshoot, or offer training and support to prospects and customers through the... ...inquiries. Besides financial and tech, what industries use chat agents ? What... ...customer support agent, or a technical support specialist. Some examples of businesses that use...SuggestedHourly payFull timePart timeFor contractorsWork experience placementFreelanceRemote workWork from homeHome officeFlexible hoursShift workRemote Work Authority
San Francisco, CA2 days ago$25 - $30 per hour
...Job Title Facility Services Specialist Job Description Pay: $25-30.00/hr The pay listed is the... ...meets high-quality standards. Front Desk Support: Warm, professional front-desk presence,... ...equipment, furniture, and stocking supplies. Tech Support: File tickets for malfunctioning...SuggestedHourly payPermanent employmentFull timeTemporary workFor contractorsWork at officeLocal areaABM Industries
San Francisco, CA2 days ago- Anrok is hiring a Technical Support Specialist to be on the front line of our customer experience. You will become an expert in Anrok's product and support processes, helping customers resolve technical questions daily and turning feedback into better documentation and...Suggested
- careerpucksandbox is seeking a detail-oriented Technical Support Specialist to join our team in San Francisco, California. In this role, you will provide technical assistance to customers and internal users, ensuring timely resolution of technical issues through excellent...Suggested
$35 - $43 per hour
San Francisco, CaliforniaOnsiteContract$35/hr - $43/hrIT Support SpecialistLocation: San Francisco, CA (100% Onsite - 5 Days/Week)Employment... ...About the Opportunity We're looking for a hands-on IT Support Specialist to serve as the primary onsite IT resource supporting end...Ongoing contractFull timeTemporary workRemote workFlexible hours$35 - $40 per hour
...Winfall, CA Onsite Contract/Temporary Tech & Engineering $35 - $40/hr 3+ years Posted 2 weeks ago Job... ...space and accelerate your career. As a Data & AI Specialist at you'll be right at the center of the action: supporting the implementation of new customers, configuring...Hourly payContract workTemporary workVisa sponsorshipMonday to FridayShift workPremier Talent Partners
San Francisco, CA2 days ago$75k - $100k
...masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians... ...ROLE: We're looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it....Work at officeImmediate start3 days per weekFREED
San Francisco, CA2 days ago$116.48k - $165k
A technology company in New York is seeking a Product Support Specialist to respond to user needs and provide expert support for their AI products. This role involves technical problem-solving and working closely with customers to enhance their experience. Candidates should...Anthropic
San Francisco, CA15 hours ago$116.48k - $165k
...engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in...Full timeVisa sponsorshipMenlo Ventures
San Francisco, CA2 days ago$78k - $90k
...manual document processes such as procurement, budgeting, grants and more. We are looking for an experienced Technical Customer Support Specialist to troubleshoot and resolve issues affecting customers’ use of the Authorium platform. In this role, you’ll help ensure...Work at officeHome officeFlexible hoursWeekday workAuthorium
San Francisco, CA3 days ago- ...Patient Support Tier 1 Specialist Tier 1 specialists handle all phone calls, emails, and SMS messages from patients answering questions about... ...opportunity with one of the fastest-growing startups in health-tech ~ Fully remote working environment available in the...Hourly payRemote workMonday to FridayShift workWeekend work
$24.04 - $33.65 per hour
...Support Specialist, Workforce Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering...Hourly payWork at officeFlexible hours$63.7k - $91k
...Summary: This employee’s primary job duty is to provide on-site support to the office personnel including software and hardware... ...is posted. Sign in to set job alerts for “Technology Support Specialist” roles. IT Office Support Specialist (Part-Time) Telecom Support...Full timePart timeWork at officeRemote work$100k - $115k
...- $115,000 Benefits: This position is eligible for medical, dental, vision, and 401(k). Day to day, you'll provide white-glove IT support to senior level employees and executives, troubleshooting Mac, Windows, Microsoft 365, mobile device (MDM), and access-related issues...Local area- ...Contract to Hire Location: San Francisco, CA (Financial District). This role reports to the Head of IT. Responsibilities Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support....Contract workWork at office
$53.12 - $58.14 per hour
Legal Support Specialist page is loaded## Legal Support Specialistremote type: Hybridlocations: San Franciscotime type: Full timeposted on: Posted Todayjob requisition id: JR202600697Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries...Full timeTemporary workWork at officeLocal areaFlexible hours- ...IT Support Specialist Location/work model: 1 Day a week in San Francisco, CA & 1 Day in Mountain View, CA and remaining days remote in a week. Duration: 6 Months to Start + Likely Extensions The IT Support Specialist is a hands-on position responsible for supporting...Local areaRemote work1 day per week
IT Solutions LLC
San Francisco, CA3 days ago - ...IT Support SpecialistThe IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across... ...to enhance the overall employee experience.As an IT Support Specialist, you will be the first point of contact for troubleshooting...Work at officeRelocation package
OpenAI
San Francisco, CA3 days ago $59.92k - $78.65k
...The Role: Minted is seeking a skilled IT Support Specialist II to champion the technical needs of our growing business. In this role, you will serve as a subject matter expert for our corporate team, dedicated to delivering a world-class support experience. You will...Full timeTemporary workWork at officeLocal areaRemote workWork from homeWorldwideMonday to FridayMinted
San Francisco, CA1 day ago$80k - $100k
...Griffin Resources is hiring an IT Field Support Specialist II on behalf of TruAdvantage in the Bay Area. Company Overview: At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe...Zero hours contractWork at officeRemote workGriffin Resources
San Francisco, CA20 hours ago- ...batteries we already have. Position Summary: Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software,...Full timeRemote work
Redwood Materials
San Francisco, CA4 days ago $90k - $105k
...looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a highly motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices . This role is ideal for a...Local areaImmediate startMonday to FridayFlexible hoursShift workWeekend workHarness
San Francisco, CA2 days ago$130k - $155k
...Spotify, and thousands of others, collectively facilitating billions of calls each year. About The Role We are hiring an IT Support Specialist to provide high-quality frontline IT support, employee enablement, and device logistics for LiveKit’s distributed team. This...Flexible hoursLiveKit
San Francisco, CA1 day ago$70k - $80k
...This is a field-based role supporting VEG hospitals across the Bay Area, with the candidate residing in or near San Francisco, Pleasant Hill, San Jose, or Palo Alto. The role focuses on keeping local hospitals running smoothly and helping new hospital openings start strong...Casual workWork at officeLocal areaFlexible hoursShift work3 days per weekVEG ER for Pets
San Francisco, CA3 days ago- The Credit Support Specialist coordinates activities between the market, the Underwriter, and other areas of Wholesale Lending Serves (WLS). Activities include the handling of executed commercial loan documentation, loan booking and funding, and collateral release amongst...
$36.06 - $50.48 per hour
...Clinician Support Specialist Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform. You'll be part of a high-performing support team delivering world...Full timeContract workImmediate startRemote workMonday to FridayFlexible hoursShift workNight shift- ...invites applications for a Bilingual Digital Cinema Call Center Representative in San Francisco. The role provides first-level technical support for digital cinema and theatre systems across Cinemark locations in the US and Latin America. You will diagnose issues, resolve...
$90k - $125k
...Position Overview The International School of San Francisco is seeking a dynamic and collaborative Data Systems Administrator & Support Specialist. The role focuses on strengthening integrations, data reliability, and reporting across the school. Primary responsibilities...Full timeFrench American International School
San Francisco, CA1 day ago- ...Our client, a technology solutions provider company located in San Francisco, CA, needs a hybrid Executive IT Support Specialist for a full-time position. The Executive IT Support Specialist will be providing day to day support for executive staff and trading floor employees...Full timeWork experience placement
ClearBridge Technology Group
San Francisco, CA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tech Support Specialist. Be the first to apply!
Related searches
- product support specialist San Francisco, CA
- peer support specialist San Francisco, CA
- entry level IT support specialist San Francisco, CA
- senior IT support specialist San Francisco, CA
- integration support specialist San Francisco, CA
- support specialist remote San Francisco, CA
- IT support specialist San Francisco, CA
- family support specialist San Francisco, CA
- community support specialist San Francisco, CA
- event support specialist San Francisco, CA