Tech Support Specialist
Namely
Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future. Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2–4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment. #J-18808-Ljbffr
$30.15k
...questions, troubleshoot, or offer training and support to prospects and customers through the... ...inquiries. Besides financial and tech, what industries use chat agents ? What... ...customer support agent, or a technical support specialist. Some examples of businesses that use...SuggestedHourly payFull timePart timeFor contractorsWork experience placementFreelanceRemote workWork from homeHome officeFlexible hoursShift workRemote Work Authority
San Francisco, CA1 day ago- Puzzle is seeking a Customer Support Specialist to enhance our customer satisfaction as we redefine financial navigation through AI-powered accounting software. You'll be the first line of support, ensuring customers receive high-quality guidance, resolving their inquiries...SuggestedRemote job
- Top 3 must have's Experience with - Build PCs Vendor support and account provisioning Dedicated support for the robotics PCD automation... ...of regulated Lab/Manufacturing GMP systems. Work with vendor's tech support teams to resolve application errors as needed. Serve as...SuggestedLocal areaRemote work
- Namely is seeking a Tech Support Specialist in San Francisco, CA, to ensure smooth operations through troubleshooting and system improvements. The ideal candidate will have 2-4 years of experience in technical operations or IT. Responsibilities include diagnosing technical...Suggested
- A leading technology solutions provider is seeking a Technical Support Specialist in San Francisco, California. This role involves responding to customer inquiries on various platforms, diagnosing technical problems, and documenting all interactions accurately. The ideal...SuggestedRemote jobFlexible hours
- A tech support solutions provider is looking for a Technical Support Specialist in San Francisco, California. In this role, you will be the first point of contact for customers needing technical assistance, handling inquiries across multiple platforms. The ideal candidate...Remote job
$63k - $79k
Odoo in San Francisco is seeking a Technical Support Specialist to provide effective support to our SMB customers. In this hybrid role, you will leverage your expertise in Odoo's SaaS applications to address customer inquiries and enhance their satisfaction. Ideal candidates...- A leading tech support company in San Francisco is seeking a Technical Support Specialist. You'll respond to customer inquiries, diagnose technical problems, and provide accurate documentation. Ideal candidates hold a Bachelor's degree in IT or Computer Science and have...Remote job
- Simera is seeking a detail-oriented Technical Support Specialist to assist users with technical issues and provide effective solutions. This role involves troubleshooting problems, supporting systems, and ensuring a positive user experience through timely support. The...
$53.12 - $58.14 per hour
...Legal Support Specialist page is loaded## Legal Support Specialistremote type: Hybridlocations: San Franciscotime type: Full timeposted on: Posted Todayjob requisition id: JR202600697Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries...Full timeTemporary workWork at officeLocal areaFlexible hoursGreenberg Traurig
San Francisco, CA3 days ago- ...IT Support Specialist Bank of the Orient is an independent Asian Community Bank that has proudly served the financial needs of multiple Bay Area communities for over 55 years and the Sugar Land, Texas area. We are well known for our commitment to providing the highest...Work experience placementWeekend work
Bank of the Orient
San Francisco, CA23 hours ago - ...Our Customer Product Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity... ...in a customer-facing technical support role in a SaaS or tech environment; live channel experience (video, phone) preferred. Empathetic...Work at officeWork from homeWorldwideWeekend work
Asana
San Francisco, CA23 hours ago - ...The Role We're hiring a Product Support Specialist , sitting on our User Operations team, to be the human face of Tolan when users need us most... ...For Front-line experience. You\'ve supported customers of a tech product or service. We\'re also open to non-traditional...
Tolan
San Francisco, CA2 days ago $75k - $100k
...masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians... ...ROLE: We're looking for an empathetic, product-savvy Product Support Specialist to help clinicians not just use Freed — but succeed with it....Work at officeImmediate start3 days per weekFREED
San Francisco, CA1 day ago$116.48k - $165k
...engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in...Full timeVisa sponsorshipMenlo Ventures
San Francisco, CA1 day ago$30 - $34 per hour
...community-focused organization in San Francisco is looking for an IT Specialist. This full-time position entails monitoring and maintaining computer systems and networks, providing technical support, and collaborating with various programs. Applicants should have a Bachelor...Hourly payFull time- Mountain Engineering is seeking experienced candidates to support PG&E's Routine Vegetation Programs in San Carlos, CA. The Senior Database Management Specialist will be responsible for working with PG&E staff as well as other stakeholders to produce products derived from...For contractorsWork at officeLocal area
$63k - $79k
Odoo is hiring a Technical Support Specialist in San Francisco, CA, to enhance the efficiency of small and medium-sized businesses. This hybrid role requires proficiency in Odoo’s SaaS applications, strong communication skills, and a problem-solving mindset. Responsibilities...- ...Patient Support Tier 1 Specialist Tier 1 specialists handle all phone calls, emails, and SMS messages from patients answering questions about... ...opportunity with one of the fastest-growing startups in health-tech ~ Fully remote working environment available in the...Hourly payRemote workMonday to FridayShift workWeekend work
- Notable is seeking an experienced IT Support Specialist based in San Francisco, California, to manage and maintain all IT systems. The specialist will ensure that the infrastructure is reliable, secure, and up-to-date, providing on-site support for staff and managing SaaS...
- Asana is looking for a Customer Product Support professional to join our team in San Francisco, offering a hybrid work schedule. This role requires strong communication skills in English and German, along with expertise in Asana’s platform to assist customers efficiently...
$20 - $26 per hour
Fleet Support Specialist (Porter) Job type: Full Time · Department: Fleet & Repair · Work type: On-Site · USD 20-26 / hour San Francisco, California, United States Last Stop Garage’s mission is to keep vehicles safe, reliable, and road-ready through disciplined, high...Hourly payFull time- Role Overview Product Support Specialists in North America are responsible for providing technical support during weekend shifts. Each weekend day is balanced with a weekday off, allowing a Tuesday-Saturday or Sunday-Thursday schedule with occasional holiday adjustments...Work at officeShift workWeekend workWeekday work
- ASHBY in San Francisco is seeking a Product Support Specialist to provide technical support during weekend shifts. Responsibilities include engaging with customers to troubleshoot complex SaaS issues and contributing to internal projects aimed at improving team efficiency...Shift workWeekend work
$90k - $125k
...seeking a dynamic and collaborative Data Systems Administrator & Support Specialist to join our community. This role focuses on strengthening... ...oriented environment. The position is an integral member of the tech team, collaborating actively with colleagues to ensure user‑...Full timeFrench American International School
San Francisco, CA23 hours ago- A regional support center in San Francisco is looking for a Technical Support Assistant to provide essential IT support during onboarding... ...IT equipment. Ideal candidates have an Associate degree in a tech field and at least two years in help desk support, with familiarity...Local area
- About the Team The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the... ...overall employee experience. About the Role As an IT Support Specialist, you will be the first point of contact for troubleshooting...Work at officeRelocation package
$80k - $102k
Paul Hastings is seeking an IT Analyst in San Francisco. This role is crucial for providing technology solutions and support while managing daily IT operations. Responsibilities include collaborating with departments for meeting support, assisting clients directly, and...Work at office- A large global law firm is seeking an Office Technology Specialist to provide technical assistance for office equipment and support services. The ideal candidate will have over 3 years of experience, including data management, and demonstrate proficiency in Microsoft Office...Work at office
- OpenAI is seeking an IT Support Specialist to join our team in San Francisco. This role involves serving as the first point of contact for hardware, software, and network issues. Responsibilities include troubleshooting support requests, managing vendor relationships,...RelocationRelocation package
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Tech Support Specialist. Be the first to apply!
- patient support associate San Francisco, CA
- system support specialist San Francisco, CA
- product support specialist San Francisco, CA
- support specialist San Francisco, CA
- vendor support specialist San Francisco, CA
- information technology support specialist San Francisco, CA
- community support specialist San Francisco, CA
- computer support specialist San Francisco, CA
- support representative San Francisco, CA
- executive IT support specialist San Francisco, CA