A/V Systems Engineer

Koniag IT Systems, LLC a Koniag Government Services company, is seeking an A/V Systems Engineer to support KITS and our government customer Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The A/V Systems Engineer provides advanced technical support for the design, integration, operation, and sustainment of CLIENT's enterprise audio/visual and conferencing capabilities across all CLIENT facilities. Working under the direction of the A/V Lead Systems Integrator, this individual supports the delivery of reliable, high-quality audiovisual experiences for CLIENT staff, leadership, and executive engagements, including conference room technology, digital signage, and executive briefing environments. This role requires solid technical expertise in enterprise A/V systems, the ability to work independently on moderately complex A/V problems, and the capacity to serve as a qualified backup to the A/V Lead Systems Integrator when needed. The A/V Systems Engineer contributes to A/V project planning and execution, supports incident resolution, and ensures minimal service interruptions across CLIENT's audiovisual environment. This role requires a strong blend of technical A/V knowledge, customer service skills, and the ability to work effectively in a fast-paced, mission-driven federal environment where executive-level engagements demand flawless audiovisual performance. Key Responsibilities A/V Systems Integration & Operations: Provide advanced technical support for the integration, configuration, and sustainment of enterprise A/V and conferencing systems across CLIENT facilities Support maintenance and operation of conference room technology, digital signage systems, and executive briefing environments Assist in the integration of A/V systems with CLIENT's enterprise IT infrastructure, including Microsoft Teams Rooms, network connectivity, and endpoint management Support planning and execution of A/V infrastructure upgrades, refreshes, and new installations under the direction of the A/V Lead Systems Integrator Maintain A/V system documentation, diagrams, and configuration records in the Government ITSM platform and knowledge base Serve as a qualified backup to the A/V Lead Systems Integrator during leave, training, or other absences to ensure 100% coverage continuity Executive & Priority Event Support Provide direct, hands-on technical support for executive-level meetings, briefings, and high-priority events Coordinate with the A/V Lead Systems Integrator and CLIENT event coordinators to prepare A/V systems in advance of scheduled engagements Execute pre-event testing and validation procedures to minimize the risk of service interruptions Maintain on-call availability outside core business hours to support executive engagements and priority events as needed Provide responsive on-site and remote support during active executive events and high-visibility meetings Incident Management & Troubleshooting Diagnose and resolve A/V system incidents and integration issues independently for moderately complex problems Escalate complex or cross-domain A/V incidents to the A/V Lead Systems Integrator as appropriate Coordinate with network, Microsoft infrastructure, and NOC teams to resolve A/V incidents requiring cross-functional support Manage A/V incident records on the Government ITSM platform, ensuring accurate and complete documentation Follow and contribute to A/V troubleshooting runbooks, escalation procedures, and knowledge base articles Microsoft Teams & Collaboration Platform Support Support integration, configuration, and administration of Microsoft Teams Rooms and related conferencing technologies across CLIENT facilities Coordinate with the Microsoft Infrastructure team to support proper configuration and management of Teams-based A/V endpoints Assist in troubleshooting and resolving Microsoft Teams-related A/V issues Stay current on Microsoft Teams Rooms updates, features, and best practices Experience Required Qualifications: Minimum 3-5 years of hands-on enterprise A/V systems integration and operations experience Demonstrated experience supporting enterprise-scale A/V environments, including conference room technology, digital signage, and executive briefing systems Experience providing A/V support for executive-level engagements and meetings in a professional environment Experience integrating A/V systems with Microsoft Teams Rooms and enterprise collaboration platforms Experience in a Federal or private-sector enterprise environment of comparable scale and complexity Technical Expertise Solid proficiency in: Enterprise A/V system integration and operations Conference room technology (e.g., Crestron, Extron, Poly, Cisco, Logitech) Digital signage systems and management platforms Microsoft Teams Rooms configuration and support A/V over IP technologies and transport protocols Display technologies (LED, LCD, projection systems) Audio systems (DSP configuration, microphone arrays, speaker systems) Working knowledge of: Enterprise network fundamentals relevant to A/V systems (VLANs, QoS, multicast) Microsoft 365 and Teams administration as it relates to A/V endpoints ITSM platforms (e.g., ServiceNow) IT security principles applicable to A/V systems ITIL 4 change and incident management practices Required Certifications (Must Be Current And Unexpired Throughout Performance) Certified Technology Specialist (CTS) - AVIXA (required) CTS-I (Certified Technology Specialist - Installation) (preferred) Additional preferred certifications: Crestron Certified Programmer or equivalent manufacturer certification Microsoft Teams Rooms certification or equivalent Extron Control Professional certification CompTIA Security+ or equivalent Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Equal Opportunity Employer/Veterans/Disabled. 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