Server-IL

Job Description

Job Description

POSITION DESCRIPTION

Job Title: Server 

Uphold our values of People, Passion, and Excellence through outstanding meal service to our residents and guests. Provide excellent service to residents, guests, and coworkers in a courteous and friendly manner while following company’s procedures.

• Maintains food handlers permit as necessary to fulfill state regulations
• Have a general knowledge of sanitation and safe food handling practices
• Ability to patiently present meal alternatives to residents and guests
• Must meet state age-related requirements or other state related requirements (as applicable for position)
• Demonstrated ability to communicate effectively and positively in English, both verbally and in writing, with residents and staff
• Ability to work in a team setting and be a positive team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Ability to keep all business and operations information confidential
• Possess excellent customer service and organizational skills
• Ability to work with little supervision and maintain a high level of performance
• Ability to work under time constraints and meet department deadlines while following all policies, procedures, and standards
• Satisfactorily pass company’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Greets residents (and visitors if applicable) at table before taking orders or serving
• Politely and efficiently take meal orders and deliver them to kitchen using POS Tablets or in certain situations using paper tickets. 
• Serves beverages, cereals, soups, salads, meals, and desserts
• Responds to additional patron requirements by inquiring of needs; observing dining process.   Reports issues to management immediately if not resolved
• Delivers meal trays to resident apartments as necessary
• Busses and cleans dining room tables and chairs
• Vacuums dining room after meals
• Sets tables for next meal
• Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
• Performs other duties as assigned by Assistant Manager or Dining Room Coordinator

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others
• Meet the assigned work requirements of the job, regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code.  Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Attend education and training classes as necessary to fulfill state regulations applicable to the position
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed)

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

20% or less

20% to 40%

40% to 60% 

60% to 80%

80% to 100%

Stand

X

Walk

X

Sit

X

Pushing, pulling and/or reaching

X

Grasping and fine manipulation

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Taste or smell

X

Lifts Weight or Exerts Force