Customer Service Representative

Customer Service Representative

Food & Paper Supply, an established food and paper distributor located in the south suburbs of Chicago (Alsip), is seeking a Customer Service Representative. The Customer Service Representative will interact with our customers by addressing inquiries and resolving problems in a positive, energetic manner. This person should have the ability to work well under pressure, independently and be a team player.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Fields customer questions and problems; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' issues and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

Technical Qualifications

• High school diploma or general education degree (GED) required.
• Six months of experience in retail or customer service preferred.
• Excellent customer service skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply concepts of basic math.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively communicate in English.

Why Join Us? This is an excellent opportunity for a motivated professional looking to build a rewarding career in Customer Service within a supportive and growing organization. Please note: This is an in-person role based in Alsip, IL. Applicants must be located in the Chicago area and available to work full-time on-site.