Lead Residential Advisor

Job Description

Job Description

Our Mission:

To empower individuals with behavioral health conditions, substance use disorders, and/or developmental disabilities to achieve the lives of their choosing in the community.

Title: Lead Residential Advisor (Lead RA)

Supervisor:  Program Director

Summary of Job Description:

Provide oversight of Member residential living arrangements, including safety, cleanliness, and overall environment of recovery. Oversees medication room and documentation of Member self-administration of medications. Provides supervision and oversight to Residential Advisors.

Specific Responsibilities:

• Roving and inspection of residences and Member ADL support as needed.
• Provide supervision and training to Residential Advisors including monthly documented supervision.
• Ensure completion of facilities and medication management activities, including (but not limited to) the following:

• Fire Drills
• Disaster Drills
• Residential Checklist
• Medication Room Checklist
• Van Checklist
• Refrigerator Temperature Log
• Weekly Medication Reconciliation log
• Apartment care and moves

• Daily review of medication room and documentation of medication self-administration and medication logs.
• Implement and document Member interventions and progress relative to Member Treatment Plan as it pertains to medication and ADL compliance.
• Complete Incident Reports in accordance with processes outlined by the Managed Care Organization (MCO), County, State and Project Transition Policy and Process.
• Complete all shift notes and other interactions with Members and document in DAP format by the end of your covered shift.
• Facilitate/ Co-facilitate all groups as assigned and complete documentation within 24 hours of facilitating.
• Support with transporting members to appointments per the directive of the Program Director.
• Support with observation of Member alcohol and drug screenings and document observations by the end of the covered shift (if applicable).
• Participate in phone coaching/ crisis management process, which includes (but is not limited to):

• Orienting Member and family to phone coaching process.
• Carry and respond to coaching phone calls on days assigned, including being available to go onsite for emergencies during hours when there is no or minimal staff coverage.
• Provide coverage for staff callouts.
• Following incident reporting and documentation process for all on-call emergencies.

• Support Members with activities of daily living including (but not limited to) the following:

• Daily oversight and coaching of daily living activities.
• Observing Member self-administration of medication.
• Support with the development of socialization/ communication skills, conflict resolution, de-escalation skills, and utilization of crisis supports.
• Support with meal planning, menu development, food shopping and meal preparation.
• Encourage and support health and home safety practices.
• Support with navigation of public transportation services.

• Complete continuing educational requirements as aligned with regulatory compliance.
• Attend individual supervision sessions and program meetings as scheduled by direct supervisor.
• Support with hiring and ongoing evaluation of Residential Advisors.
• Ensure documentation of all Member engagements is completed within 24 hours.
• Other duties as assigned by the Program Director.

Additional Performance Expectations:

• Participate in multidisciplinary treatment team and will support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition and PCS Mental Health’s Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
• Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support.
• Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
• An understanding of an agreement to value the concepts of a Trauma Informed workplace

Physical Requirements 

This position requires the ability to perform physically demanding tasks, including standing, walking, bending, and lifting up to 20 lbs. An essential function of this role involves the application of physical restraint techniques in emergency situations to prevent immediate harm to the Members or others, requiring specific training in crisis de-escalation and proper restraint methods, along with detailed incident reporting as per facility policy and regulatory guidelines.

Qualifications:

• High School Diploma
• One year supervisory experience.
• Experience with medication oversight/observation
• Ability and willingness to have fun in the workplace.
• Ability to maintain confidentiality.
• Must possess a valid, non-commercial driver's license with a clean driving record and have the ability to operate company vehicles in accordance with safety regulations.

For all Full-Time Employees our benefit package includes:

• Paid Time Off
• Health Insurance available within 60 days of hire 
• Company Paid Life Insurance
• STD/LTD
• Dental Insurance
• Vision Insurance
• Health Spending Accounts
• Able to participate in company 401K after 6 months of hire
• Company 401K match up to 3%

All Employees have access to our Employee Assistance Program

We’re an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.