Pick‑Pack‑Ship Production Lead

Job Description

Job Description

Let’s start with a few questions

• Do you love turning complex order queues into smooth, on‑time shipments?
• Can you balance speed, accuracy, and cost while keeping the floor organized?
• Are you excited by metrics, continuous improvement, and modernizing pick processes?

If so, reporting to the Fulfillment Manager, you’ll lead the end‑to‑end flow—product fabrication, order preparation and collation, packaging quality, and shipment processing and manifesting—while maintaining an organized fulfillment workspace.

What you’ll take on

• Own a cohesive workflow and keep the right work moving accurately, efficiently, and on time
• Broadcast production schedule priorities so the team always knows what’s next
• Prioritize, facilitate, and expedite orders to meet customer due dates
• Guarantee reporting tools are complete and correct
• Monitor data collection methods, accuracy, and reporting cadence for all operational metrics
• Collect and analyze performance data daily, weekly, monthly, and annually to track workflow and process improvement
• Advance process improvements, including workflow system development
• Recommend and develop future automated order picking systems and processes
• Benchmark and track the latest shipping systems and small‑package delivery options to minimize freight expense to GSP and our customers
• Provide regular status updates to pertinent personnel and senior management
• Foster seamless collaboration between Fulfillment and other departments
• Refine, communicate, and manage department policies and procedures
• Establish and monitor training for both new hires and existing team members

How you’ll know you’re winning

• Orders flow without bottlenecks; rush jobs hit their dates
• Metrics are trustworthy, timely, and used to guide decisions
• Shipping choices consistently balance speed and cost for the customer and GSP
• The team is cross‑trained, engaged, and follows clear procedures

Must‑haves

• Supervisory experience
• Packaging experience