End User Technology Analyst

Ortechas been providing custom chemical solutions and personalized service since 1980. With three plants and over 300 employees, we can meet the production needs of our customers while maintaining a high level of personalized service. We are large enough to get the job done, yet small enough to care. Even as the company grows and develops new services, we never forget the values that made us who we are as a company. We are a team. A family. A group of smart, talented, big-hearted individuals working together for the success of our customers and the growth of our communities.

AND WE HONOR OUR COMMITMENTS

What we do at Ortec is complicated at times. Why we do what we do is not complicated: We want to make a difference for our customers and our communities around us. How we do what we do is also not complicated: everything starts with Integrity.

WHY ORTEC?

The foundation of Ortec is our talented, dedicated employees. Our commitment to delivering chemicalmanufacturing services with measurable quality has made us a trusted partner to some of the most familiar names in business. Our success is drawn from the experience, energy and teamwork of our employees, who consistently deliver results by anticipating change and executing solutions with confidence and passion. At Ortec, you'll be working with the latest technologies and tools, not to mention some of the industry's best and brightest minds. From the top down, this type of commitment and energy is radiated throughout the company. The result is a growing, dynamic, and rewarding place to work a company where we work as many, and we win as one. You are a name, not a number! We offer an excellent benefit package, including: Medical, Dental, and Vision Insurance Company Paid Short-Term Disability, Long-Term Disability and AD&D Annual Anniversary Cash Award Quarterly Perfect Attendance Bonus On-Site Nurse Company Paid Employee Assistance Plan 401k with match

POSITION SUMMARY

Responsible for endpoint management, Microsoft 365 administration, end-user technology services, and escalated ticket support across manufacturing and corporate environments. This position acts as a key escalation point for technical issues not supported by the service desk, oversees the lifecycle management of end-user devices and services, partners with vendors and business stakeholders to deliver reliable and secure technology solutions, and provides onsite support at office and plant sites. The role operates with a high degree of independence, contributes to IT projects and process improvements, and helps establish and maintain technology standards that support organizational objectives.

ESSENTIAL FUNCTIONS

Onsite with travel between manufacturing plants and office locations. Personal vehicle required for transporting self and equipment (mileage reimbursement provided). Administer and support Microsoft 365, Microsoft Entra ID (formerly Azure AD), Active Directory, Exchange Online, Teams, SharePoint Online, and related cloud services. User onboarding and offboarding. Endpoint management, including Microsoft Intune administration. End-user device lifecycle management, including procurement, deployment, support, refresh, asset tracking, and retirement of PCs and peripherals. Development and maintenance of end-user technology standards. Orders hardware based on given standards, setup, and delivery of workstations/workplaces. Keeps inventory of tangible and non-tangible assets up to date. Printer fleet management and support. Zoom Phone provisioning, administration, and support. Coordination with vendors to resolve end-user technology issues and procure equipment and services. Support and escalation management for incidents and service requests outside the scope of the service desk vendor. Responds to tickets as assigned within required SLA’s. Develop and maintain technical documentation, standard operating procedures, support knowledge articles, and asset records. Identification and implementation of technology and process improvements. Participation in IT projects and organizational initiatives. Plan, test, document, and implement technology changes in accordance with established change management practices. Performs majority of tasks independently and coordinates efforts with the IT Manager/Director to complete challenging repairs. Manage work priorities independently and adjust to directed change from the IT Manager/Director. Prioritize communication with end users and updates to the IT Manager/Director. Meets with decision makers, systems owners, and end users to define business requirements and goals, and identify and resolve business issues, and document accordingly. Discusses technical matters with co-workers, colleagues, and suppliers. Discuss challenging software operations with co-workers and develops instructions for users. Maintains professional and technical knowledge through ongoing training, certifications, and industry best practices.

EDUCATION & EXPERIENCE – PREFERENCES

Five (5) or more years supporting enterprise endpoint, collaboration, and identity management technologies in a multi-site business environment. Hands-on administration experience with Microsoft 365, including Exchange Online, Teams, SharePoint Online, Intune, and Entra ID. Broad experience in handling a variety of Desktop Support tasks including, but not limited to installation and support of Windows OS, networking, Microsoft Office Products, system and firmware updates, application packaging and deployment using Group Policy / Intune / similar endpoint management platforms, virus protection, password resets, folder permissions, email clean up, licensing tracking and updating. Experience with the following technologies is a necessity: Microsoft client-software (Windows, Office, etc.), Active Directory, Microsoft Entra ID (formerly Azure AD), remote support platforms (ConnectWise preferred), automatic software deployment tools (Intune preferred). Experience supporting manufacturing environments is preferred. Plus experience: PowerShell and other scripting languages; networking concepts, including TCP/IP, DNS, DHCP, and VPN; experience implementing endpoint security controls, patch management, multifactor authentication, and Microsoft security technologies. Bachelor’s, associate’s degree in computer science, or applicable certification is a plus.

SKILLS & ABILITIES

Demonstrated technical leadership and ability to influence outcomes without direct authority. Strong analytical thought process with sound judgement and a keen attention to detail. Self-starter with a collaborative spirit (able to work as part of a team, work in a global enterprise organization, adhere to common standards). Strong customer service orientation with the ability to communicate technical concepts to non-technical users. Ability to participate in and lead portions of technology projects, including planning, testing, implementation, and documentation. Excellent researching and troubleshooting skills. Excellent task management; Ability to prioritize and multi-task through ticketing system and work log. Strong written and verbal communication skills. Ability to develop and maintain positive relationships with all stakeholders.

PHYSICAL DEMANDS

Physical Abilities Lift /Carry Stand O (Occasionally) 10 lbs. or less O (Occasionally) Walk O (Occasionally) 11-20 lbs. O (Occasionally) Sit F (Frequently) 21-50 lbs. O (Occasionally) Handling / Fingering F (Frequently) 51-100 lbs. N (Not Applicable) Reach Outward F (Frequently) Over 100 lbs. N (Not Applicable) Reach Above Shoulder O (Occasionally) Push / Pull N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements Vision (Near, Distance) Sense of Sound (Telephone, Alarms, Voice) Sense of Touch Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, Hard Hat, Steel-toed shoes)

WORK ENVIRONMENT

Office environment. Desk, file cabinets, carpeted and controlled-temperature area. This job description in not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. #J-18808-Ljbffr Ortec-Inc