Regional Director of Operations

Director of People & Hotel Operations

Why Work With Us

We are a growing hospitality company building a portfolio of boutique hotels in high-demand destination markets. This is an opportunity to join a fast-moving organization where your leadership will directly impact operations, team culture, guest experience, and company growth.

We are looking for a hands-on hospitality leader who thrives in dynamic environments, leads from the front, and enjoys building structure, accountability, and high-performing teams across multiple properties.

Ability to communicate with Spanish speaking associates is a must.

What We're Looking For

You are a proactive operational leader who can quickly identify challenges, improve processes, and drive accountability while building strong team culture.

You know how to:

• Lead hotel operations teams with confidence and urgency
• Create structure and consistency in fast-paced environments
• Manage multiple priorities while staying detail-oriented
• Solve problems quickly and lead through execution
• Build systems, SOPs, and scalable operational processes

Key Responsibilities

Team Leadership & Accountability

• Oversee hotel teams across multiple properties
• Lead hiring, onboarding, coaching, and performance management
• Establish KPIs, accountability, and operational expectations
• Foster a culture of professionalism and ownership

Property Operations

• Conduct regular property visits to ensure operational excellence
• Maintain guest-ready standards across all hotels
• Identify operational gaps and drive immediate resolution
• Implement operational procedures and service standards

Systems, Culture & Growth

• Develop SOPs, onboarding programs, and training materials
• Support acquisitions and onboarding of new properties
• Build scalable systems to support company growth
• Strengthen employee engagement and communication

Financial & Operational Compliance

• Manage vendor approvals and Bill.com processes
• Oversee operational compliance, reporting, taxes, and vendor coordination
• Ensure adherence to company standards and procedures

Qualifications

• 5+ years of hotel operations or multi-property hospitality leadership experience
• Strong background leading on-site hospitality teams
• Experience building systems, SOPs, and operational processes
• Highly organized, proactive, and solutions-oriented
• Strong communication and accountability management skills
• Comfortable operating in fast-paced, startup-style environments
• Experience with hotel acquisitions, transitions, or new openings preferred

• Ability to communicate with Spanish speaking associates is a must.

• Willingness to travel regularly between properties

Benefits

• True ownership and autonomy
• Compensation: $100,000 base + performance-based bonuses, with total earning potential of $200,000+
• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Success in This Role Looks Like

• High-performing and accountable hotel teams
• Consistent operational standards across all properties
• Clean, organized, guest-ready hotels
• Fast resolution of operational challenges
• Strong communication between teams and leadership
• Scalable systems supporting continued portfolio growth