Scrum Master / Project Manager

Overview

NaphCare has an excellent opportunity for a Scrum Master / Project Manager to join on-site at our Corporate Headquarters in Birmingham, AL .

This is an on-site position in Birmingham, AL. Candidates local to the Birmingham, AL area preferred.

U.S. Citizen or Green Card ONLY. No sponsorships or Visa transfers at this time.

We are seeking a results-driven Scrum Master / Project Manager to lead Agile delivery while ensuring successful planning, execution, and delivery of key technology and business initiatives. Extensive Smartsheet experience a plus. This role combines servant leadership with traditional project management accountability, supporting cross-functional teams in delivering high-quality healthcare and operational solutions.

The ideal candidate will balance Agile facilitation with project oversight, ensuring alignment between business goals, timelines, and technical execution in a regulated healthcare environment.

NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare.


Responsibilities

Agile / Scrum Leadership

• Serve as Scrum Master for one or more Agile teams.
• Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Coach teams on Agile principles, Scrum practices, and continuous improvement.
• Remove impediments and proactively address team blockers.
• Drive team accountability, transparency, and high performance.

Project Management

• Plan, manage, and deliver projects from initiation through completion.
• Define project scope, timelines, milestones, and deliverables.
• Monitor project progress and ensure alignment with organizational priorities.
• Manage risks, issues, and dependencies across teams.
• Provide regular status updates and reporting to leadership and stakeholders.
• Ensure projects are delivered on time, within scope, and within budget.

Stakeholder & Cross-Functional Coordination

• Partner with Product Owners to prioritize and refine the product backlog.
• Collaborate with IT, operations, clinical, and business teams.
• Act as a liaison between technical teams and non-technical stakeholders.
• Support change management and user adoption initiatives.

Continuous Improvement & Governance

• Track and analyze Agile and project metrics (velocity, burndown, KPIs).
• Identify opportunities to improve processes, workflows, and delivery efficiency.
• Support Agile maturity and scaling efforts across the organization.
• Ensure compliance with internal standards and regulatory requirements.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field.
• 4-7+ years of experience in Scrum Master, Project Manager, or hybrid roles.
• Strong knowledge of Agile methodologies and traditional project management practices.
• Proven ability to lead cross-functional teams and deliver complex projects.
• Experience managing multiple initiatives in a fast-paced environment.
• Excellent communication, facilitation, and leadership skills.
• Experience with tools such as Smartsheet, Jira, Azure DevOps, or similar platforms.

Preferred Qualifications

• Scrum certification (CSM, PSM).
• Project Management certification (PMP, CAPM, or equivalent).
• Experience in healthcare, corrections, or regulated industries.
• Familiarity with enterprise software, EHR systems, or IT service management.
• Experience supporting Agile transformations or hybrid delivery models.

Working Environment

• Corporate office setting in Birmingham, AL.
• Highly collaborative, cross-functional environment.
• Fast-paced with evolving priorities and strategic initiatives.

**This is not a remote position.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

Equal Opportunity Employer: disability/veteran

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