Membership and Communications Coordinator

Who We Are ANCOR is an association of community-based providers relentlessly advocating for person-centered outcomes for people with intellectual and developmental disabilities (I/DD). As the trusted conduit of resources for service providers, policymakers, and the public, ANCOR enhances providers’ ability to support people to be fully included and empowered in their communities. Our growing community is composed of 2,600 private provider organizations, state provider associations, and community partners. ANCOR’s workplace culture values integrity, inclusiveness, innovation, collaboration and responsiveness. We are a staff of 20 committed professionals driven by our mission to advance the future of supports and services for people with I/DD. What We're Looking For ANCOR seeks a Membership & Communications Coordinator to support the day-to-day operations of its Membership & Communications team. This newly created, full-time, exempt position will report to the Director of Membership and work closely with other members of the Membership & Communications team, as well as with other colleagues across the association’s staff. This position can be fully remote, hybrid, or fully onsite at ANCOR’s headquarters in Old Town, Alexandria, Virginia. The Membership & Communications Coordinator will primarily support the day-to-day operations of the Membership & Communications team, ensuring the effective execution of the team’s core functions: member engagement, membership operations, member recruitment, communications, marketing and public relations. Additionally, the Membership & Communications Coordinator will collaborate closely with key personnel beyond the Membership & Communications team, including those responsible for corporate engagement, finance and the ANCOR Foundation. The ideal candidate will exhibit superb attention to detail and will feel comfortable pivoting between a variety of different types of projects. More important than existing knowledge of particular systems and processes is a willingness and eagerness to learn, opportunities for which will be abundant. The ideal candidate will be comfortable taking direction from colleagues other than their direct supervisor, and over time should be willing to offer suggestions and feedback about how ANCOR can be more effective in pursuit of its mission. This position offers the opportunity to grow into senior operational or cross-departmental roles over time, depending on your skills, interests, and the evolving needs of our organization. Responsibilities Membership responsibilities include: Responding to inquiries from current and prospective members to ensure needs are addressed in a timely manner. Managing individual and organizational contact records in an association management system (AMS). Coordinating with state provider associations to ensure member rosters are consistently updated. Managing committee and community of practice rosters in AMS. Creating events in AMS to facilitate registration for virtual programming. Supporting the development of resources designed to help members leverage the benefits of their membership. Contributing to annual membership renewal campaign. Supporting current and prospective members to register for conferences, events and webinars. Providing onsite operational support for signature in-person events including ANCOR Connect and the annual Policy Summit & Hill Day. Monitoring audience and engagement analytics to help identify opportunities to deepen member engagement. Communications responsibilities: Editing and laying out content for email newsletters and marketing emails. Creating, editing and publishing content for key sections of ANCOR and ANCOR Foundation websites. Managing media files for episodes of ANCOR Links podcast and recordings of virtual programming, including downloading, lightly editing and publishing audio and video content. Coordinating the scheduling of guests featured on episodes of ANCOR Links podcast. Supporting digital marketing efforts, including the promotion of article content, conferences and events, virtual programming, publications, new podcast episodes and more. Repurposing content for key messaging opportunities such as anniversaries and commemorative observances (e.g., Developmental Disabilities Awareness Month). Supporting the creation of content designed to advance government relations- and advocacy-related messaging. Coordinating the timing of key external communications, including supporting the management of communications editorial calendar. Laying out, formatting and editing documents, document templates and marketing graphics. Drafting and editing press messaging, including press releases, press statements and opinion pieces. Additional responsibilities include: Managing accounts receivable processes, including generating invoices and sending payment due date reminders. Coordinating with Finance team personnel to ensure timely financial reconciliations. Coordinating the scheduling of National Partners’ virtual presentations. Coordinating and supporting presenters on webinars. Carrying out other duties as assigned. Benefits Employer-paid health, dental and vision insurance premiums. 6% contribution to 401(k) retirement account, irrespective of employee contribution. Partial reimbursement for monthly telecommunications (i.e., cell phone, home internet) costs. Three weeks of paid vacation leave in the first year of service and four weeks of paid vacation leave in subsequent years, in addition to 18.5 days of paid holiday leave. Paid parental leave and paid sick leave policies. Employer-paid disability insurance and term life insurance. Our Commitment to Equal Opportunity Employment ANCOR is committed to equal employment opportunity without regard to race, color, creed, religion, sex, gender, sexual orientation, disability, national origin, age or veteran status in connection with hiring, placement, promotion, demotion, discipline, recruiting, advertising, solicitation, compensation, selection for training or termination of employment. Moreover, we believe diversity creates an environment that fosters appreciation of the values, skills and abilities of everyone. We know that we do our best work when we embrace a variety of ideas and perspectives. For these reasons, we welcome all applicants, especially those that enhance the diversity of the perspectives that inform our work as an organization supporting people with intellectual and developmental disabilities. Qualifications You are eligible to apply if you have: 2-4 years of work experience in communications, membership, community engagement, customer relations or related fields, or commensurate experience accrued through internships, apprenticeships, volunteer experience, and/or degree or certificate programs. Superior attention to detail exhibited in writing, editing, and the development and execution of project plans. Excellent communication skills exhibited in both interpersonal and written communication contexts. Proficiency with Microsoft Office applications (i.e., Outlook, Word, Excel and PowerPoint) and the ability to learn new programs/systems. Your application will stand out if, beyond the required qualifications listed above, you have: Experience using an AMS and/or membership database, especially NetForum Enterprise. The ability to complete basic audio and video editing tasks. Familiarity with Canva and the ability to complete basic graphic design tasks. Familiarity with digital communications platforms, especially WordPress, HigherLogic and/or Informz. Fit You'll be a great fit for this role if you: Thrive when attending to details large and small. Do well to build rapport with a variety of different types of people who are carrying out a diverse set of roles in service of a shared mission. Enjoy problem-solving. Aren’t overwhelmed by the process of learning new skills or technology with which you may not yet be familiar. Appreciate working—both independently and collaboratively—with a team of people who are passionate about their work and the organization’s mission. #J-18808-Ljbffr ANCOR