Account Manager, Membership

Job Title: Account Manager, Membership

Industry: Professional Association / Membership Services

Location (city, state): Washington, DC

Assignment Type: Direct Hire

Pay: $75,000 - $80,000 annually (depending on experience)

Work Schedule: Monday – Friday | Standard Business Hours | Hybrid Schedule

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with our client, a well-established membership-based organization, to identify a Membership Engagement Advisor to join their growing team. This individual will play a critical role in supporting executive-level members, driving engagement, and building long-term strategic relationships.

Job Description:

The Membership Engagement Advisor will serve as the primary point of contact for a portfolio of members, supporting them throughout the full member lifecycle from onboarding and engagement to renewals and account growth. This role requires a consultative and relationship-driven professional who is comfortable working directly with senior-level executives and stakeholders.

Key Responsibilities:

• Manage and grow relationships with assigned members through proactive outreach and strategic engagement

• Serve as a trusted advisor by understanding member goals and connecting them with relevant programs, services, and resources

• Support onboarding, adoption, retention, and renewal initiatives across the membership portfolio

• Monitor engagement trends and identify opportunities to increase participation and overall member satisfaction

• Develop strategic account plans and collaborate internally on member success initiatives

• Drive portfolio growth through renewals, expansion opportunities, and value-added recommendations

• Maintain accurate CRM records, pipeline activity, and forecasting updates

• Stay informed on market trends, industry changes, and new service offerings

• Create professional presentations, proposals, and communications for executive audiences

• Partner cross-functionally with internal teams to support organizational growth goals

Qualifications:

• Bachelor’s degree preferred in Business, Marketing, Communications, Finance, or related field

• 4+ years of experience in account management, client success, membership engagement, sales, or relationship management

• Experience working with executive-level stakeholders strongly preferred

• Strong interpersonal and communication skills with a consultative approach

• Ability to manage multiple priorities in a fast-paced environment

• Solutions-oriented mindset with strong problem-solving skills

• Experience with CRM platforms such as Salesforce preferred

• Comfortable utilizing AI, technology, and data to support strategic decision-making

• Proficiency in Microsoft Office Suite including Word, Excel, and PowerPoint

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.