Member Engagement Advisor (Account Manager)

This is a "hybrid" role in Arlington, VA. Selected candidate will work in the office Tuesdays, Wednesdays and Thursdays on a weekly basis. Who We Are NACD is the trusted association for board directors. For more than 45 years, we have helped leaders build successful companies that make a difference in the world. We’re a collective of over 23,000 individuals, 1,750+ boards, and more than 20 chapters across 35 locations. As a peer‑to‑peer network, we’re committed to navigating the governance landscape together. Our trusted resources and dedication to partnering, innovation, and education empowers directors and transforms boards to stay on the leading edge of corporate governance. Summary As a Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C‑Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal. Essential Duties And Responsibilities Serve as the relationship manager for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals. Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services. Collaborates with the Manager, Membership to build a targeted account strategy and member success plans. Monitors member usage and other content/product interactions to ensure accounts are engaged. Identifies trends within the business environment and specific market segments to drive utilization and tailored support. Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals. Serves as a thought leader and benefits expert in the areas of board support, corporate governance, and related NACD resources and services. Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio, ensuring alignment with member needs and organizational objectives. Stay apprised of market trends, new NACD products, and engagement strategies. Maintain CRM pipeline discipline, renewal forecasting, and upsell activities. Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies. Performs other duties as assigned. Qualifications & Experience An undergraduate degree is required, preferably in business, marketing, economics, finance, or another related field. The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising. Professional services experience or governance background is preferred. Ability to develop strong relationships with a company’s board of directors and C‑suite executives. Must be solutions‑oriented, and comfortable with problem solving and conflict mitigation. Ability to develop product/content usage plans. Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives. Ability to handle multiple priorities, meet deadlines, and follow‑through with minimal supervision. Experience using AI, technology, and data to drive strategic decisions and innovative solutions. CRM, Salesforce, or other data management experience is preferred. Public speaking experience is also a plus. Proficient in Microsoft Word, Excel, and PowerPoint. Personal Attributes & Competencies Demonstrate a strong learning mindset and positivity. Clear, professional written and verbal communication. Must be a self‑starter. Strong organizational, analytical, detailed planning, and project management skills. Ability to grasp concepts quickly and think creatively to exceed member expectations. Collaborative and can work in a hybrid environment. Strong work ethic. Featured Benefits Medical, dental and vision 401(k) plan with a generous company contribution Generous paid time off in 2026 (annualized minimum of 20 days) Educational assistance Hybrid work environment Paid parental leave This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time. The salary/hourly range for this position is $75,000-$80,000, with the potential to earn an additional $25,000–$30,000 annually in performance‑based bonuses, paid quarterly. Compensation is based on several factors including but not limited to education, work experience, certifications, etc. #J-18808-Ljbffr NACD (National Association of Corporate Directors)