Remote Customer Service Agent

Description

At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a team that values connection, growth, and purpose. If you’re looking for a role that combines your expertise with the opportunity to make a real impact, we’d love to have you join us!

We are currently seeking a Customer Service Agent to support our Medicaid Customer Service Team. In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their needs.

Requirements

Required Qualifications

• High school diploma
• 1-2 years of customer service experience
• Prior experience as a Pharmacy Technician (retail, LTC, hospital, etc.)
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Excellent customer service and communication abilities
• A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring.
• Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements.
• Must have access to a quiet, distraction-free workspace.
• Must reside in Indiana.

Preferred Qualifications

• Experience with Medicaid and/or government healthcare programs.
• Previous experience in a remote work environment.
• Call center or inbound/outbound call experience in a pharmacy setting.

At CSpring, we’re more than just a workplace—we’re a community. As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed. Ready to grow your career, help others, and be part of an incredible team? We can’t wait to hear from you!