Lead UX Designer

Lead UX Designer

Location: Hybrid/Baltimore, MD

Hours: Regular Full-Time

Salary: $75k - $80k/yr

What You Will Be Doing:

We are seeking a Lead UX Designer for eMMA modernization MITDP project with Department of General Services, Office of Information Technology. The eMaryland Marketplace Advantage ("eMMA") service was commissioned in 2018, and the Ivalua™ commercial Software-as-a-Service (SaaS) product was selected to be the underlying eProcurement technology platform. The Executive Order (EO) established a mandate to achieve specific efficiencies and advancements in all areas of procurement operations and small business participation. The State of Maryland seeks to implement a comprehensive eProcurement solution that supports transactional procurement needs and delivers planned advancements for statewide procurement operations. This role will ensure that technology solutions are designed around user needs, business outcomes, accessibility, and a consistent user experience.

The Lead UX Designer will work closely with DGS OIT, business stakeholders, product owners, project managers, developers, DoIT, and implementation partners. The resource will establish and maintain UX standards and provide continuity for UX design decisions as the program evolves.

Duties and Responsibilities:

• Lead UX strategy and design activities for the OIT program and related applications.
• Support the Launchpad process, including development of user-centered requirements, UX artifacts, workflows, and supporting documentation.
• Conduct user research, stakeholder interviews, workshops, and usability assessments to understand user needs and pain points.
• Develop user journeys, personas, process flows, information architecture, wireframes, prototypes, and high-fidelity designs.
• Translate business and technical requirements into intuitive, accessible, and user-centered experiences.
• Facilitate design sessions with business users and technical teams to validate proposed solutions.
• Establish UX design standards and patterns that can be consistently applied across DGS applications.
• Ensure designs comply with ADA/accessibility requirements and applicable State of Maryland standards.
• Collaborate with product owners, business analysts, developers, architects, and project managers throughout the product lifecycle.
• Review vendor and implementation-partner deliverables to ensure UX requirements and design standards are met.
• Provide UX input into product roadmaps, solution decisions, enhancements, and prioritization.
• Identify usability risks and recommend improvements before solutions move into development or production.
• Maintain UX documentation and design artifacts as a central source of truth.
• Support user acceptance testing and incorporate user feedback into iterative design improvements.
• Ensure UX decisions are based on measurable user and business outcomes rather than technology alone.
• Provide knowledge transfer and continuity as external UX resources transition off the project.

Position Requirements:

Minimum Requirements:

Education:

Bachelor's degree in UX Design, Human-Computer Interaction, Interaction Design, Information Architecture, Computer Science, or a related field.

Experience:

• 8+ years of experience in UX/UI design, product design, or a related discipline.
• Experience leading UX design activities for large-scale enterprise or government applications.
• Strong experience with user research, journey mapping, wireframing, prototyping, and usability testing.
• Experience working in Agile/product-development environments.
• Strong understanding of accessibility and user-centered design principles.
• Experience collaborating with business stakeholders, technical teams, vendors, and senior leadership.
• Strong communication, facilitation, and presentation skills.
• Ability to translate complex business processes into simple and intuitive user experiences.

Preferred Qualifications:

• Delivery management experience
• Experience with government, ERP, or other enterprise systems.
• Experience with State of Maryland or other public-sector IT projects.
• Experience with design tools such as Figma, Adobe XD, Sketch, or equivalent.
• Experience establishing UX standards/design systems for enterprise applications.
• Experience working with accessibility standards such as WCAG and ADA compliance.

Core Competencies

The UX Design Lead will be expected to produce and maintain:

• User personas and stakeholder profiles
• Current-state and future-state user journey maps
• User flows and process maps
• Wireframes and prototypes
• High-fidelity UI designs
• Usability testing plans and findings
• UX requirements and acceptance criteria
• Accessibility assessments
• UX/design standards and patterns
• Launchpad UX documentation
• Design decision documentation
• User research and feedback summaries
• UX recommendations for future product enhancements

Physical Demands

This is largely a sedentary role; however, some filing is required. The ability to move files, open filing cabinets, and bend or stand as necessary would be required.

Why JASINT?

At JASINT we are proud to boast a "together we can" attitude. That is only possible with a strong talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels and that's why we are seeking you!

We understand and respect the dedication and sacrifice that is required to serve our nation's greatest efforts, and our commitment in turn is to support YOU!

JASINT cares about your work life balance and offers competitive benefits to help you at every stage of your personal and professional life: Retirement/401k, health, dental, vision, flexible spending accounts (HSA/FSA), STD/LTD, professional development, tuition reimbursement, spot award recognition, PTO, Holidays…even an additional day off for your birthday.

JASINT offers both internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours, are friends of JASINT!

JASINT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify please visit dhs.gov/e-verify.