Customer Support Specialist

$20 to $23 an hour. No phone calls. Three days off every week. Customer Support Specialists in Dallas to support a fast growing financial technology platform. You will work entirely in chat and email. No inbound calls, no outbound calls, no sales quota. What you get $20 to $23 an hour depending on experience and assessment results Four day work week. Three days off, every single week Fully paid training from day one Medical, dental, vision, and 401k Onsite in Dallas at 1349 Empire Central, Suite 1200 Schedule: Thursday, Saturday, Sunday, and Monday, 12pm to 11pm. Four shifts, forty hours, three days off. What you will actually do Answer customer questions over chat and email, clearly and in writing Investigate account and transaction issues and explain what happened Handle frustrated customers with money on the line, calmly and in writing Escalate what needs escalating and document what you did What we need from you Strong written English. This job is writing, all day Comfort working independently on a computer High school diploma or equivalent Prior support, moderation, gaming, fintech, or crypto experience is a plus, not a requirement Benefits 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Education High school or equivalent (Required) Experience Customer Facing: 3 years (Required) Trust and Safety: 1 year (Required) Customer Success: 1 year (Required) Leadership development: 1 year (Required) Trust and Saftey: 1 year (Required) high volume chats : 1 year (Required) high volume email: 1 year (Required) Shift availability Night Shift (Required) Ability to Commute Dallas, TX 75247 (Required) Work Location In person #J-18808-Ljbffr 100KCrossing