Product Owner

Medical Mutual employees must submit their applications through MySource.

Note: This is a hybrid position located in Brooklyn, OH, with a three-day per week onsite requirement.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Product Owner I

Job Summary:

Responsible for defining, prioritizing, and delivering AI-powered products and capabilities that create measurable business, operational, and customer value. Serves as the product owner for conversational AI and emerging AI solutions, partnering with business stakeholders, technology teams, and strategic vendors to define vision, identify and manage AI use cases, translate needs into actionable work, and ensure successful delivery, adoption, governance, and value realization across the organization.

Responsibilities:

• Assists with the maintenance of product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort. Supports collaboration with leadership, stakeholders, and technology partners to define and continuously refine the product vision and roadmap. Ensures alignment between business goals, user needs, operational priorities, and enterprise strategy.
• Acts as a liaison between business and technical teams. Collaborates with business partners to gather, refine, and validate business goals, ensuring alignment across multiple stakeholder groups. Translates these objectives into well-structured product goals and user stories with clearly defined requirements and acceptance criteria.
• Actively participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.
• Supports project team, project management office, change management, and technical delivery teams to establish and coordinate timelines and support user readiness, ensuring timely achievement of goals and effective organizational adoption
• Reports on performance metrics, customer feedback, operational performance, and business value realization
• Performs other duties as assigned.

Product Owner II

Job Summary:

Responsible for defining, prioritizing, and delivering AI-powered products and capabilities that create measurable business, operational, and customer value. Serves as the product owner for conversational AI and emerging AI solutions, partnering with business stakeholders, technology teams, and strategic vendors to define vision, identify and manage AI use cases, translate needs into actionable work, and ensure successful delivery, adoption, governance, and value realization across the organization.

Responsibilities:

• Maintains product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort. Collaborates with leadership, stakeholders, and technology partners to define and continuously refine the product vision and roadmap. Ensures alignment between business goals, user needs, operational priorities, and enterprise strategy.
• Acts as the primary liaison between business and technical teams. Collaborates with business partners to gather, refine, and validate business goals, ensuring alignment across multiple stakeholder groups. Translates objectives into well-structured product goals and user stories with clearly defined requirements and acceptance criteria.
• Works closely with project team, project management office, change management, and technical delivery teams to develop timelines and support user readiness, ensuring timely achievement of goals and effective organizational adoption.
• Evaluates performance metrics, customer feedback, operational performance, and business value realization.
• Engages in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more
• Communicates issues, risks, decisions, and updates to cross-functional stakeholders consistently and effectively.
• Performs other duties as assigned.

Senior Product Owner

Job Summary:

Responsible for defining, prioritizing, and delivering AI-powered products and capabilities that create measurable business, operational, and customer value. Serves as the product owner for conversational AI and emerging AI solutions, partnering with business stakeholders, technology teams, and strategic vendors to define vision, identify and manage AI use cases, translate needs into actionable work, and ensure successful delivery, adoption, governance, and value realization across the organization.

Responsibilities:

• Accountable for maintaining prioritized product roadmaps and backlogs based on measurable value, strategic alignment, dependencies, and effort. Collaborates with leadership and partners to define and refine product vision and roadmap. Ensures alignment between business goals, user needs, operational priorities, and enterprise strategy.
• Leads sessions with business partners to gather, refine, and validate goals, ensuring alignment across multiple stakeholder groups. Translates objectives into well-structured product goals and user stories with clearly defined requirements and acceptance criteria.
• Works closely with project team, PMO, change management, and technical delivery teams to coordinate timelines and support user readiness. Ensures timely achievement of goals and effective organizational adoption.
• Measures performance, feedback, operations, and business value.
• Actively participates in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.
• Communicates issues, risks, decisions, and updates to cross-functional stakeholders consistently and effectively.
• Performs other duties as assigned.

Lead Product Owner

Job Summary:

Responsible for defining, prioritizing, and delivering AI-powered products and capabilities that create measurable business, operational, and customer value. Serves as the product owner for conversational AI and emerging AI solutions, partnering with business stakeholders, technology teams, and strategic vendors to define vision, identify and manage AI use cases, translate needs into actionable work, and ensure successful delivery, adoption, governance, and value realization across the organization.

Responsibilities:

• Leads product strategy, roadmap, and backlog prioritization based on business value, strategic alignment, and dependencies. Leads collaboration with stakeholders and technology partners to define and refine product vision and roadmaps. Ensures alignment of business goals, user needs, operational priorities, and enterprise strategy.
• Leads stakeholder sessions to define business goals and translate them into product goals, user stories, and acceptance criteria.
• Partners with cross-functional teams to coordinate timelines, support user readiness, and drive timely adoption and goal attainment.
• Identifies and evaluates performance metrics, customer feedback, operational performance, and business value. Proactively identifies and implements process improvements for cross-functional teams.
• Mentors Product Owners, reinforces best practices, and serves as the team's subject matter expert on industry trends.
• Actively participates in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint demos, and more.
• Communicates issues, risks, decisions, and updates to cross-functional stakeholders consistently and effectively.
• Performs other duties as assigned.

Qualifications:

Product Owner I

• Bachelor's degree in Business, IT, Analytics, or related field.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 1 - 2 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry.
• Experience working in an Agile development environment, working with cross functional teams.
• Project Management Professional (PMP) or similar industry recognized certification preferred.
• Certified Scrum Product Owner (CSPO) or equivalent certification preferred.
• Ability to synthesize complex information and provide actionable recommendations.
• Understanding of various product management practices, user story creation, backlog management, and prioritization.
• Knowledge of project management and process improvement methodologies, including Agile and Scrum.
• Knowledge of health insurance operations.
• Good communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Including proficiency with PowerPoint and Word.
• Ability to work independently and collaboratively with various levels of the organization.
• Maintains a strong outcomes-oriented mindset, ensuring product efforts drive measurable business value.

Product Owner II

• Bachelor's degree in Business, IT, Analytics, or related field.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 3 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry.
• Demonstrated experience working in an Agile development environment, working with cross functional teams.
• Demonstrated experience working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.
• Project Management Professional (PMP) or similar industry certification preferred.
• Certified Scrum Product Owner (CSPO) or equivalent preferred.
• Strong strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.
• Understanding of various product management practices, user story creation, backlog management, and prioritization.
• Knowledge of project management and process improvement methods (Agile, Scrum).
• Knowledge of health insurance operations.
• Strong communication and presentation skills, with the ability to convey complex ideas clearly and effectively. Strong proficiency with PowerPoint and Word.
• Maintains a strong outcomes-oriented mindset, ensuring product efforts drive measurable business value.
• Ability to work independently and collaboratively with various levels of the organization.

Senior Product Owner

• Bachelor's degree in Business, IT, Analytics, or related field. Master's Degree or MBA is preferred.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 5 years experience as a Product Owner or Product Manager, or equivalent progressive experience, preferably within the health insurance industry
• 3 years experience influencing cross-functional teams and managing stakeholders, including senior project leadership and vendor partners.
• Agile experience in cross-functional team environments.
• Proven expertise working with and influencing stakeholders to understand business goals and make conscientious decisions in alignment with strategy.
• Project Management Professional (PMP) or similar industry certification preferred.
• Certified Scrum Product Owner (CSPO) or equivalent preferred.
• Strong strategic thinking and problem-solving abilities, with the ability to synthesize complex information and provide actionable recommendations.
• Deep understanding of various product management practices, user story creation, backlog management, and prioritization.
• Knowledge of project management and process improvement methodologies, including Agile and Scrum.
• Knowledge of health insurance operations.
• Strong communication and presentation skills; ability to convey complex ideas clearly. Including strong proficiency with PowerPoint and Word.
• Ability to work independently and collaboratively with various levels of the organization.
• Maintains a strong outcomes-oriented mindset, ensuring product efforts drive measurable business value.

Lead Product Owner

• Bachelor's degree in Business, IT, Analytics, or related field. Master's Degree or MBA preferred.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 7 years of Product Owner, Product Manager, or related experience, including leading cross-functional teams, influencing stakeholders, and partnering with senior leaders and vendors, preferably in the health insurance industry.
• Demonstrated experience working in Agile environments and leading cross-functional teams.
• Proven ability to influence stakeholders, align business goals with strategy, and drive informed decision-making.
• Project Management Professional (PMP) or equivalent certification preferred.
• Certified Scrum Product Owner (CSPO) or equivalent certification preferred.
• Strong strategic thinking and problem-solving skills with the ability to synthesize complex information into actionable recommendations.
• Strong knowledge of product management, user story development, backlog management, and prioritization.
• Strong knowledge of project management and process improvement methodologies, including Agile and Scrum.
• Strong knowledge of health insurance operations.
• Ability to work with limited guidance and collaboratively with various areas of the organization.
• Exceptional written, verbal, and presentation skills, with proficiency in PowerPoint and Word.
• Ability to collaborate across all organizational levels and lead cross-functional teams.
• Strong outcomes orientation and focus on delivering measurable business value.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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